I’m writing this review after having one of the worst hotel experiences of my life at Dreams Curaçao Resort, Spa & Casino. What was supposed to be a relaxing vacation turned into a week of frustration, disappointment, and unsanitary conditions. Not only was the stay horrific, but I’ve also been struggling to get a refund, and the hotel has been ignoring my attempts to contact them.
Here’s what I experienced during my stay:
*Roaches walking around the lobby bar
*Multiple broken machines in the gym
*Gym towels were orange but stained black
*Pillowcases had holes in them
*Sheets, towels, and washcloths were consistently dirty and stained, even after requesting replacements every single day
*The housekeeping manager admitted the laundry was not being cleaned properly
*When we asked for ice, we were told the staff was too busy and had to get it ourselves—only to find the ice machine was broken
*The window shade was stained and full of holes
*Found random strands of hair (not ours) on the floor and in the bed
*Asked to speak to a manager and were told she was “in a meeting” and to “come back tomorrow” — completely dismissive
As for the dining experience:
*Staff often had no idea what food or drinks they were serving
*At World Café, food was left uncovered and birds and insects were diving into the trays
*Flies on the fruits and bread made it impossible to eat
*World Café closed between 11 a.m. and 1 p.m. meaning we couldn’t get breakfast or lunch at all during that time
