We booked a "two queen beds" room and when we got up to the room we found we were put into a room with a king bed and pull out sofa bed. Went and talked to the front desk clerk and she said since they are fully booked and we went through a third party that this can happen. Said they can switch you to a equivalent or upgrade room. So they claimed it was an upgraded room just because it has a king sized bed and a bedroom door. But that meant someone was going to have to sleep on a very uncomfortable sofa bed. This is very rude and frustrating. I had this room booked three weeks beforehand and no courtesy call asking if we would be willing to switch or notifying us of a change even. I picked the room specifically so no one was having to sleep uncomfortably.
Richard
Richard (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
5 Star hotel
The rooms were clean and spacious. The staff was friendly and helpful. There were enough elevators so I never had to wait and extended period of time to catch a ride. A wonderful experience overall!
Gail
Gail (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
Kent
Kent (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Amanda
Amanda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
camellia
camellia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月7日
Jennifer
Jennifer (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Jeremy
Jeremy (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月25日
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月15日
Anne
Anne (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月5日
Soooo pet friendly!!!!
Super pet friendly, dog park was an added plus I didn't know about until I got there. Being next to a strip mall where there was shopping and so many places to eat was an added bonus along with their restaurant and bar. The staff was amazing and welcomed my dogs with open arms and lots of petting. The fees are not ridiculous even for the suite I got. Super close to highways, shopping, dining and so much other stuff. This will be my number one hotel anytime I go to Indy.
Kaylee
Kaylee (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月29日
William
William (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月29日
Songa
Songa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月28日
Very satisfied
This is an amazingly comfortable, nice, and clean hotel. I will stay there every time I visit the Indiana office.
Kimberly
Kimberly (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月27日
Alfonso
Alfonso (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月25日
What a great hotel! New and clean! Room was pretty and comfortable. The staff were excellent and so friendly! Free charging for my Tesla! Situated among great restaurant options that weren’t chains! I’ll definitely stay there again!
Kwana
Kwana (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月22日
Laquan
Laquan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月15日
James
James (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月13日
Kimberly
Kimberly (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月9日
Lisa
Lisa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月5日
Great location and fun things to do in a walking distance! Clean, great breakfast!
Joe
Joe (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月5日
Bailey
Bailey (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月4日
It was very clean and convenient to food. Restaurant and bar inside hotel. Careful with coffee pot, it pours all over not just in cup. The bed was amazing slept like a baby.