Check in was ok until I received an alert from my credit card company that instead being charged $165, I was charged $203.30. I was not at the hotel at the time I received the notification. So I reached out to you hotels.com via texting. I was texting with Mohammad. He asked for a copy of the receipt at check in. I was not provided one, the notification was from my credit card. He asked me to take a screenshot which I did but I couldn’t figure out how to up load it. Mohammad put me on hold and called the hotel. When he came back to the text stream he said the hotel said they charged me because I used their valet parking.
Valet parking, I didn’t use this service. I told him I was very upset. When I returned to the hotel the woman who checked me in was there. I told her you over charged me $50 for valet parking. She said she spoke with Mohammad and told him the additional charge was for incidentals. I said to the woman you never mentioned this charge to me, she said she normally would but she forgot and the fact that I booked through a 3rd party this happens.
I showed her what Mohammad had said and she said we don’t even have valet parking. I don’t like being lied to and in my opinion Mahammad did just that. That’s on your company.
As for the woman at check in she should have mentioned this to me. I have never been charged this fee so I wasn’t aware of it. But she should have shown me a receipt at check in.
Tru is ok, but Truly I’m not with Hilton
Elaine
Elaine (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 29 日
Quick trip, would stay again
Great price, new modern facility, no frills except breakfast, loads of EV chargers, everything was terrific. "And they've got a pool table, too!"
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 28 日
allen
allen (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 28 日
Nicholas
Nicholas (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 26 日
Shawn
Shawn (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 24 日
CYNTHIA
CYNTHIA (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 20 日
Jennie
Jennie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 6 日
Bridget
Bridget (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 3 日
Great hotel!
It was a wonderful stay all in all except that it would have been great if there was a microwave in the room also.
Roleto
Roleto (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 24 日
EDWARD
EDWARD (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 24 日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 15 日
Jerish
Jerish (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 11 日
Deborah
Deborah (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 7 日
Deborah
Deborah (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 27 日
Mostly good.
Clean and modern place. Front staff seemed a little scattered. Pancake maker was broken.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 20 日
A fire alarm went off at 11pm which disturbed my sleep. As I waited outside in the cold air, I got sick and felt worse the next day.