My stay was amazing, Marla, Damian, and Miguel took great care of me.
Keenan
Keenan (4 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 21 日
Could make lots of improvements for sure!!
We had a lot of issues from the start, we won’t be returning it was our 5th time in Mexico and our least favorite experience.
Timothy
Timothy (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 17 日
Arturo Alexandro
Arturo Alexandro (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 4 日
todo bien, regresaria.
Keyra
Keyra (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 24 日
Awful
Hotel not the cleanest. Wait staff asked for tips. I was even told on one occasion that I needed to pay the waitress for a spilled drink. Asked to speak to a GM was told he leaves at 1pm and is not available on the weekends. Ran out of entrees and desserts at 2 restaurants nts. Bar & Grill ran out of ketchup mid dayHowever the spa is amazing !!
Tiffany
Tiffany (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 17 日
Excelente servicio y amabilidad de todo el persona
Ha sido una experiencia increíble, todo el personal muy amable y Jesús del lobby de check in fue excelente su servicio y su amabilidad nos ayudó mucho, Virginia del sport bar, Enrique del arar de alberca en Star class excelente igual, la comida y la bebida excelente y el hotel hermoso y con muchas muchas actividades para divertirse en familia
Sin duda regresaremos, muy recomendable, es la 4ta vez que vamos a ese hotel y es lo máximo, gracias todos por sus atenciones, esperamos verlos pronto
Erika
Erika (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 15 日
Horrible
Un hotel americano con all inclusive?
La comida de los buffets horrible, tienen pepsi como refresco, shows aburridos x.todo te quieren cobrar,lentos en la recepción nos atendió cristo y no tiene sentido de urgencia activado, lo unico bueno son los restaurantes a la carta, en el area de la playa nadie que te ofrezca un agua
Diana patricia
Diana patricia (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 13 日
The check in process was a bit slow. But the stay made up for it. The food was great the spa and gym was amazing. The beach was awesome as well. The adult pool was a bit dirty at times. The lazy river was the best to just lounge around in. Overall the stay was amazing and my wife and I had a great time.
Damien Gregory
Damien Gregory (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 13 日
Cordney
Cordney (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 13 日
Enjoyable stay!
Tremayne
Tremayne (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 10 日
Staff are very friendly and are abundant. They go out of their way to make sure you are taken care of. Food is very good as well.
Wayde
Wayde (8 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 10 日
Erica
Erica (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 8 日
There was a bad smel in our room and the bathroom. Really strange this is 5 star property. Nothing compared with the hotel next door Secrets Playa Blanca.
Really disappointed.
Sarah
Sarah (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 8 日
Amanda
Amanda (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 2 日
It was perfect
cosimo
cosimo (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 1 日
Our concierge Marla was fantastic. A little disappointed in some of the wait staff as they didn’t seem very friendly or helpful. Maybe they were unstaffed. The food was not the best besides the sushi place it was fantastic along with our waiter!
Blair
Blair (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 1 日
Genevieve
Genevieve (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 1 日
The staff is amazing and friendly with quick efficient service. Overall amazing beautiful resort with hardly any bugs and wildlife which really suprised me. They are always raining the cleanliness of the resort which I appreciate and it was an overall a 10/10 experience.
Rajvir Singh
Rajvir Singh (6 晚友伴旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 4 月 29 日
I stayed at 2 other resorts and way better entertainment, music was horrible in the club from all 12 of my group that went said the same thing cold shower not hot water once’s or warm
Jadyn
Jadyn (6 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 29 日
Hotel room, food and staff were wonderful. Expedia host Marla made our life easier since day one. She assisted booking all of our dinners including romantic beach dinner. She was always available to answer our questions
Elizabeth
Elizabeth (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 28 日
Les gens pouvaient réserver les chaises à la piscine en mettant des serviettes emes’ils n’occupaient pas les places. C’est dommage et ça limitit grandement les places à la piscine …..
Annie
Annie (7 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 27 日
Tracey
Tracey (7 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 26 日
Nyeefa Mishay
Nyeefa Mishay (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 4 月 26 日
I was disappointed with my stay and I go to Cancun atleast once a year. We always get a swim out room and this stay was no different. But the 2 rooms we got were beach facing and got NO sun. The water was freezing and we were unable to use the swim up. The room needed some upgrading. The mattress was the hardest mattress I’ve ever slept on at a resort. And out shower smelt of mildew from the drain. We told our concierge but all that was done was air freshener was sprayed. Sadly, we won’t be returning to this resort.