Senseless HolidayInn that keeps incidental deposit
We learned at checkin they are under renovation. The front desk suggested we could go across the street and use the hot tub and pool at a sister hotel This idea is senseless for the cold winter nights.After our stay and no incidental used we had not seen a release of our deposit. We made a phone call to get our incidentals deposit returned. They informed us that it was forced back. it is now 12 days and we have not seen the money returned.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月16日
Shower ran out of hot water. Elevator does not work very well. Milk at breakfast was spoiled. Beds were comfortable.
Jeffrey
Jeffrey (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月12日
Trent
Trent (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月18日
Nancy
Nancy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Janelle
Janelle (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月8日
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月28日
Terrible.
Worst stay I’ve had in a while. The place was under construction for updating. That’s fine. I get it. Remodeling is inevitable. However, communication could have been much better in advance on quite a few things, which I don’t find out until after booking:
1. Pool and hot tub were closed
2. Ice machine on our floor was broken
3. Vending in lobby and as closed
4. Shower water on full hot was barely warm enough to tolerate
5. Elevator kept malfunctioning where the door would keep half closing and opening
6. Guest bathroom in lobby barely flushed to where you had to hold the flusher down to flush
Unless IHG sends me at least a free night stay, I will never book through them again.
Matthew
Matthew (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Tina
Tina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
Jay
Jay (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月19日
Jessica
Jessica (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月19日
Our room door didn’t shut all the way so there was a decent sized gap we had to stuff a towel into to keep the noise and air out. The pool was closed for renovation as well.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月12日
Hotel under construction
Upon arrival, the entire hotel is under construction with painting materials, everywhere construction everywhere, the pool and hot tub were closed. My room phone did not work very indifferent staff when I asked them about my phone.
Tom
Tom (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月8日
Absolutely perfect. Clean! Comfortable!
We will be back.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年9月24日
Jamita
Jamita (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月22日
The hotel from hell
Very disappointed. Pool. Breakfast. Was non existent. They were doing construction. And never knew it until I got there. And they charged full price. I should get a discount. For not having the full experience.
Trevor
Trevor (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月16日
Lyoni
Lyoni (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月14日
Svitlana
Svitlana (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月10日
Worst stay at a hotel I've had in awhile. None of the amenities were available. No pool. No breakfast. Rooms are old and dirty. Had to change rooms cause the pull out bed was filthy with chips in it and yellow stains all over in the first one. Stay anywhere else.