The hotel is showing signs of wear and tear. Example: only one elevator was in service. The one that was operative the elevator door rattled when closing and the elevator panel in it was very loose. I did not see a certificate of inspection.
Donald
Donald (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 27 日
My day was pretty good except for I was on the sixth floor and the other elevator was not working and they did nothing to accommodate that I had to walk up over 10 flight of stairs to make it to the sixth floor
And to make it to my mother-in-law‘s room who is on the eighth floor
Najaat
Najaat (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 22 日
Mary
Mary (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 18 日
Kyle
Kyle (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 15 日
First and Last Stay
There was only 1 elevator working the entire time. The minimum wait time for every trip up or down was 15-20 minutes. On the morning of check out, my family and I had to take separate trips in order to board the elevator. A woman sat on the floor in the hall while waiting, due to feeling overheated since the halls were not cooled. Ultimately, we all (party of 4) rode individually up to secure a spot in the elevator in order to ride downstairs.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 13 日
Catfish Pictures
doesn’t really look like the pictures, much more worn down, bathroom was clean,
sadly did not take photos of how worn down the carpet was, ceiling had water damage everywhere, between the closet flooring and rest of the room was a disgusting amount of dirt and hair.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 7 日
The room and lobby area was clean. There was only 1 elevator working during our 4 night stay. The washer worked but the dryer didn't, which was fine since we hung dry what we washed. The detergent vending machine was not in use, and the front desk store didn't have one on display (maybe if you asked they had some), but we had detergent to begin with, so didn't have any issues with the washing machine.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 4 日
Worst trip ever
Will not be staying at this hotel ever again. My wife has 2 service animals certified through the ADA. We were discriminated against at first because of her service animals and that they didnt recognize them as service animals but they are federally certified through ADA for her disability. Then they said they would charge us for one of her service animals which federally they can not do. I reported them to their corporate office. Then when i went down stairs the front desk gentleman ask if i called corporate because they called us. Then he proceeds to retaliate against me and say they have the right to refuse guest. Which clearly would have been just because of her service animals. My wife almost had an episode because of them. Also to make matters worse there was a used condom rapper behind the bed that i guess the cleaning crew forgot. Upon leavin we spoke with another front desk crew they were more than helpful and said someone would reach out about the refund. Which i havent heard anything from. And yes we are in talks with the ADA and ada lawyers to seek legal action.
Matthew
Matthew (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
Redonna
Redonna (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 31 日
College visit
Bed was excellent easy check in and out
Barbara
Barbara (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Betty
Betty (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 26 日
Better than expected!
The hotel was actually better than expected. Very easy with the local express bus into Manhattan. Only 25 mins. Pool was quite dirty but they had good opening hours from early morning to late evening. The hotel it self needs a make over. But all in all we are satisfied.
Petter
Petter (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 25 日
Steven
Steven (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 24 日
MARISSA
MARISSA (1 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 23 日
Disappointed
Staff locked son in the gym when closing, one elevator, long waits, toilet next door to us overflowed, hallway smelled terrible of sewer, outdated hotel considering that it’s the crowne royal.