Stayed 6/19 through 6/22 for my brothers funeral. First night had to ask for clean sheets for the second bed, it had hair all over when we got ready to get in the bed. By night two my daughter had 22 bites on her arms and legs, by night 3 she woke up at 3:30am showing me the bed bug with additional bites and we leftimmediately. Night clerk Andy had no idea what to do when he came in to see the bug and bites. Allie the GM called later and did approve the refund, but with my daughter covered in bites 31 to be exact and the preventative measures to make sure the bed bugs don’t transfer to my home! When already grieving is added stress! The cost savings is not worth any of this EVER!! Management refuses to give full names and calls from blocked numbers as if they do not want to be held accountable which is also a point of concern when you are dealing with an issue like this!
Rasheedah
Rasheedah (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 22 日
Everything was ok except the room is very small and the walls are PAPER thin, you can hear your neighbor's fart.
Anna
Anna (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 19 日
Night time customer service needs improvement.
If a guest is asking a question is because they don’t know something about the process.
Edgar L
Edgar L (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 19 日
Maid came 5pm to clean. Thought rather late considering other hotels ive stayed in. Told her so .Next day another maid came at 10am. Allgood. Think the hotels might have cuts on maids
Carl
Carl (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 18 日
Briana
Briana (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 9 日
Asked for a room with a tub so i could soak my 75 year old body in the morning before driving another 450 miles to get home
Nope, was booked thru Hotels no changes allowed
Went to room again and gound a dead cockroach on the floor between the bed and bathroom
Back to front desk
Said room was not acceptable
And thatvsince he was issuing a new room could he accommodate the desire for a tub
Again the answer was Nope
Not being able to change room because i used Hotel.com will make me consider other options next trip
howard
howard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 25 日
Jana
Jana (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 20 日
Elida
Elida (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 19 日
Lilia
Lilia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 17 日
Jana
Jana (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 16 日
Very nice
Jana
Jana (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 7 日
Jiovanna
Jiovanna (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Lucero
Lucero (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 30 日
ana
ana (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 29 日
Sarahit
Sarahit (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 29 日
I been three times in this hotel I like clean and the front desk staff nice, the house keeping nice, but some of them did not understand speak English! hard to communicate.
Ruth
Ruth (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 26 日
I love this place and clean! But some of the house keeping not friendly and don’t understand speak English!!
Ruth
Ruth (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 23 日
Torrey
Torrey (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 21 日
Eliza
Eliza (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 19 日
Hotel
El hotel muy agradable mi estancia muy cómodo en general
Liliana
Liliana (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 19 日
SAN Bernardino hotel
El hotel está muy cómodo bien ubicado y el personal muy amable