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Sheraton Surabaya Hotel and Towers

5.0 star property
Luxury hotel with full-service spa, connected to the convention center, near Tunjungan Plaza

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Photo gallery for Sheraton Surabaya Hotel and Towers

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Club Suite, 2 Bedrooms, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe
Daily buffet breakfast (IDR 340000 per person)
In the heart of Surabaya, Sheraton Surabaya Hotel and Towers offers a luxurious retreat. Unwind with reflexology at the spa or indulge in international cuisine at one of three on-site restaurants. With free in-room WiFi, an outdoor pool, and children's pool nearby Tunjungan Plaza.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Pool
  • Bar
  • Connecting rooms available
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • 24-hour room service

For families (6)

  • Free cribs/infant beds
  • Children's pool
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
$102 nightly
The total price is $112
Nov 9 - Nov 10
Total with taxes and fees

Why we love this property

Spa sanctuary
This hotel offers a full-service spa with daily access to treatment rooms, sauna, and steam room. Thai massages and facials enhance the serene rooftop garden.
Art deco city retreat
Discover Art Deco elegance at this luxury hotel in the heart of the city. Unwind in the rooftop garden or dine at the pool-view restaurant.
Culinary wonderland
Savor diverse international and Chinese dishes across 3 restaurant venues. The cafe and bar offer buffet breakfasts with vegan options.

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Club Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Club Room, 2 Double Beds | 1 bedroom, premium bedding, minibar, in-room safe

Club Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Classic Apartment, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Classic Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Refrigerator
  • 743 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Apartment, 2 Bedrooms

1 bedroom, premium bedding, minibar, in-room safe

Classic Apartment, 2 Bedrooms

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
  • 1173 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Classic Apartment, 3 Bedrooms

1 bedroom, premium bedding, minibar, in-room safe

Classic Apartment, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Refrigerator
  • 1485 sq ft
  • Sleeps 7
  • 3 Double Beds

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | 1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Refrigerator
  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 1 Bedroom, Non Smoking

Royal Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Royal Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Kitchen
  • 1292 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
  • 2583 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Bedrooms, Non Smoking

Club Suite, 2 Bedrooms, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 2 Bedrooms, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • Sleeps 5
  • 2 Double Beds

Similar properties

Garden view

JW Marriott Surabaya

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
9.2 out of 10, Wonderful, 453 reviews
$99 nightly
The price is $109
Nov 2 - Nov 3
Total with taxes and fees
JW Marriott Surabaya
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About the neighborhood

Map
Jalan Embong Malang 25-31, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza - 1 min walk - 0.0 km
  • BG Junction - 13 min walk - 1.2 km
  • Surabaya Plaza Shopping Mall - 15 min walk - 1.3 km
  • Grand City Surabaya - 17 min walk - 1.4 km
  • Surabaya Zoo - 5 min drive - 4.8 km

Getting around

  • Surabaya (SUB-Juanda) - 49 min drive
  • Tandes Station - 23 min drive
  • Surabaya Gubeng Station - 23 min drive
  • Surabaya Pasar Turi Station - 28 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Zenbu House of Mozaru - ‬1 min walk
  • ‪Ramenya! - ‬8 min walk
  • ‪Chatime - ‬1 min walk
  • ‪Daun Lada - ‬1 min walk
  • ‪The Coffee Bean & Tea Leaf - ‬1 min walk

About this property

Sheraton Surabaya Hotel and Towers

Sheraton Surabaya Hotel and Towers offers a fantastic location, putting you just steps from Tunjungan Plaza. You can visit the spa to be pampered with Thai massages, facials, or reflexology, and Kafe Bromo, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a fitness center are other highlights at this luxurious hotel.

At a glance

DONE

Hotel size

    • 348 rooms
    • Arranged over 28 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age: 19
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 19
    • Minimum Spring Break check-in age is 19
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite valet parking (IDR 50000 per stay)
    • Wheelchair-accessible parking and van parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children's pool
  • Children's games
  • Toys

What to do

  • Tennis
  • Shopping
  • Access to nearby outdoor pool

Working away

  • Business center
  • 8 meeting rooms
  • Computer station
  • Conference center (441 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1995
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Shopping mall on site
  • Full-service spa
  • Outdoor tennis court
  • 24-hour pool access
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 59
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 15 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 47
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 20
  • Wheelchairs available on site
  • Magnifying mirror
  • Lowered electrical outlets in bathroom
  • Lowered locks/deadbolt
  • Low-height desk
  • Low desk height (inches): 28
  • Low-height bed
  • Low bed height (inches): 28
  • Grab bar in bathtub
  • Bathtub grab bar height (inches): 39
  • Grab bar in shower
  • Shower grab bar height (inches): 59
  • Doorbell and phone notification
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include Thai massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Kafe Bromo - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.
Lung Yuan - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Kawi Lounge - This café specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar.
Link at Sheraton - This coffee shop serves light fare only.
Sheraton Club Lounge - This restaurant specializes in international cuisine and serves breakfast and light fare.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 340000 per person
  • Airport shuttle service is offered for an extra charge of IDR 490000 per vehicle (one-way, maximum occupancy 4)

Children & extra beds

  • Rollaway beds are available for IDR 786500.0 per night

Parking

  • Valet parking costs IDR 50000 per stay

Pool, spa, & gym (if applicable)

  • Pool open 24-hours

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Towers
Sheraton Surabaya Hotel & Towers Java
Sheraton Surabaya Hotel And Towers
Sheraton Surabaya Hotel Towers
Sheraton Surabaya And Towers
Sheraton Surabaya Hotel and Towers Hotel
Sheraton Surabaya Hotel and Towers Surabaya
Sheraton Surabaya Hotel and Towers Hotel Surabaya

Frequently asked questions

Does Sheraton Surabaya Hotel and Towers offer free cancellation for a full refund?

Yes, Sheraton Surabaya Hotel and Towers does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sheraton Surabaya Hotel and Towers?

Yes, there's an outdoor pool and a children's pool. Guests have 24-hour pool access.

Are pets allowed at Sheraton Surabaya Hotel and Towers?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Sheraton Surabaya Hotel and Towers?

Yes, there's free self parking.

Is airport shuttle service offered by Sheraton Surabaya Hotel and Towers?

Yes, an airport shuttle is available. The charge is IDR 490000 per vehicle one-way.

What are the check-in and check-out times at Sheraton Surabaya Hotel and Towers?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.

What is there to do at Sheraton Surabaya Hotel and Towers and nearby?

Practice your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sheraton Surabaya Hotel and Towers also has a sauna and a steam room, as well as a garden and access to a nearby outdoor pool.

Are there restaurants at or near Sheraton Surabaya Hotel and Towers?

Yes, there are 3 onsite restaurants, featuring international cuisine and pool views.

What's the area around Sheraton Surabaya Hotel and Towers like?

Sheraton Surabaya Hotel and Towers is in Surabaya Center, a short 1-minute walk from Tunjungan Plaza and 19 minutes' walk from Surabaya Plaza Shopping Mall.

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Sheraton Surabaya Hotel and Towers Reviews

Reviews

9.0

Wonderful

8.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Service staff
Room
Food

Reviews

10/10 Exceptional

Exceptional hotel with ver friendly staff and amazing food.
Mike, 1-night trip

10/10 Exceptional

Nice hotel with shopping and restaurants close by
Clayton, 1-night trip

10/10 Exceptional

Convenient location and very friendly staff.
Bharat, 3-night trip

10/10 Exceptional

Fine

Stayed here for a business trip and it was all fine. Nice staff and rooms were nice. I suppose the only minor issue was the that showers had super low water pressure which may be an issue for somebody with long hair. But it wasn't so much of an issue for me.
Andy, 2-night trip

10/10 Exceptional

Best location, the hotel is close to all the attractions
Alwiya, 2-night trip

8/10 Very good

Will like to share a staff name call Bodi very helpful and kind.
Singgih, 2-night trip

6/10 Good

Close to the mall and a swimming pool.
Stephen, 2-night trip

10/10 Exceptional

Amazing if you have kids visit the mall close to the hotel. There was so much to do.
Manou, 1-night trip

8/10 Very good

Check in and Breakfast staff were very friendly and helpful, many thanks an Alfany and his team at the breakfast buffet, it was delicious. A lot of restaurants with great food also in the nearby shopping mall.
Alexander, 3-night trip

10/10 Exceptional

Staff were helpful
John, 5-night trip

10/10 Exceptional

I just stayed for 2 days. The view at the club room was beautiful in the evening.
Chin Huei, 2-night trip

10/10 Exceptional

Strong recommended hotel in Surabaya

The staff are nice and friendly , especially the staff from Bromo cafe . Chef Fitri , Mr. Jojok, Ms. Fitroh and Denny are giving good service, I am impressed . This is the strong reason I choose Sheraton Surabaya again for my long stay during my business trip. The location also very good , connecting with the mall.
Indra, 1-night trip

10/10 Exceptional

Quiet
Kevin, 2-night trip

10/10 Exceptional

Super lounge

Most friendly staff you can think. Bought upgrade for 2 to lounge, the free breakfast, high tea, enough very good food and snacks to skip dinner plus wine and drinks. Great value and super service of the lounge staff
Nicolaas, 5-night trip

8/10 Very good

Great service provided. Friendly staff members. We received free upgrade and cake for birthday. It was a lovely surprise. The only negative feedback is the mosquitoes even though our room is on the 22nd floor!
Jessica, 2-night trip

2/10 Poor

the room is very smelly, condition really bad
PIN HAN, 2-night trip

2/10 Poor

Upon arrival, the front desk staff tried very hard to sell me that my booking of “premium room with two double beds”is indeed “a double room with two twin beds”. She tried very hard to convince my reservation, even after she checked my confirmation email from Expedia, was a double room, forget about “two double beds”. She spent more than five minutes to convince me 2 twin beds is a double room that was my reservation. Wasted my time a lot for me to explain what two double beds means. Can’t believe this can happen with Sheraton Hotel employees as I once was a senior management staff in Sheraton Pacific region hotels.
Weifang, 2-night trip

10/10 Exceptional

1-night trip

10/10 Exceptional

3-night trip

10/10 Exceptional

John, 7-night trip

10/10 Exceptional

PER, 4-night trip

10/10 Exceptional

Leonel, 12-night trip

10/10 Exceptional

Lajos, 8-night trip

10/10 Exceptional

Sammie, 2-night trip

6/10 Good

Very old hotel, but staffs are very nice
Tsz Wai, 2-night trip