Beautiful hotel! Some parts a little outdated/worn, especially in the bathroom. Took three attempts to get some coffee creamer for the room.
Mikala
Mikala (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月30日
Amber
Amber (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月30日
We had a very late arrival, our room was waiting with the gifts that our daughter had ordered for our 50th. Only complaint was our room was not restocked with coffee, no Kleenex the first day. Good fitness center. Good parking garage, same as when it was The Alemeda.
Paul
Paul (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月30日
Steven
Steven (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月29日
Puzzled with concierge experience
Room was nice and clean, nice TV. Stayed on concierge level. Walked in concierge level 5:00, no one from hotel to greet us, about 20 minutes went by before any staff was available to get us a drink. The music was so loud and distorted, ear piercing. An elderly man decided to have a birthday party with his 12-13 friends, not sure any of the people were actually staying there. Very bizarre. Experience was haphazard at best.
Frank
Frank (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
Kim
Kim (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
The people at the desk to check in and check out did an exceptional job of taking care of a high maintenance customer ahead of me! She was kind & patient with all of his extra needs.
Katie
Katie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Younghee
Younghee (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Emily
Emily (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Timothy
Timothy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Outstanding service!
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2024年12月15日
Eduardo
Eduardo (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月9日
Vicki
Vicki (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月9日
Nola
Nola (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月8日
No heat, again!
This is the second time we stayed at this hotel and the heat didn’t work. The room was cold and when we called the desk it sent us to voice mail. We couldn’t leave a message because it was full. The front desk was no help. We come once a year around Christmas to see the lights and have a nice dinner. We will be switching hotels next year.
Carmelita
Carmelita (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Lauren
Lauren (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
Jack
Jack (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月25日
Attempt to cancel reservation
Was unable to make the trip, called 11/20 to ask them to cancel reservation was told they couldn’t do it even though website says you can cancel on or before 11/20. Said it was not made through hotel and they could not cancel and would not help getting in touch with them. I’ve reported this to my cc company and explained what happened, they said they would file a dispute claim to take charge off of my card. Very unprofessional in every way and will tell everyone able the issue I had with your hotel.
Rodney
Rodney (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
would stay again
beautiful properties, luv having a balcony....clean, quiet...pretty grounds...
Katherine
Katherine (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月23日
Valet/Luggage Carriers = Great, the Front Desk not
The Bell hops and the valet people were so kind and helped us several time. Such great attitudes and smiles.
So, my husband who is on crutches went down early one morning and put the do not disturb sign up so I could sleep in for a bit. At aproximately 9:00 am I took the sign down and left the room. My brother-in-law shared that you had to request your room to be cleaned and bed remade so David called the front desk to ask that our room be cleaned. The desk person said no problem I'll take care of it. We came back to the room later that afternoon and it was still unmade. David called again and got the same message. We had a full day of Engagement party events to attend so we got back around 9 pm and of course our room was still unmade. I went down to the front desk and the front desk person went into the managers office and came back to tell me that the manager said I had a do not distrub on my door. The manager did not try to make it better, did not come out to talk to me and was basically uninterested. So the front desk person a woman I think said she would find someone to come make the bed and bring towels. I said I would take towels up as my husband was exhausted and needed to take his medications. About 30 or so minutes later a young woman came to the door but I had already made the bed and taken care of the trash and put the dirty towels out. This was supposed to be a treat to stay on the Plaza. It turned out not to be.