Paying to park in their lot was an unwelcomed surprise. Waiting for the desk manager to stop complaining to staff about other guests while I stood there waiting for help was terrible. Customer service was lacking and bad attitudes are not ok for what I paid to stay.
Barbara
Barbara (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
James
James (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 26 日
JOHN
JOHN (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 25 日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 18 日
Room was clean! Beds were great
Shirley
Shirley (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 6 日
Staci
Staci (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 16 日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 6 日
It was really nice visiting such a cute and friendly town! The hotel is in a perfect location but it needs a big renovation especially rooms and bathrooms!
Carmen
Carmen (3 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 31 日
Not as nice as other renaissance hotels but good enough. Elevators were horribly slow, not sure if they were being worked on. This spot doesn’t use Aveda which I would expect. Very walkable to downtown.
Samantha
Samantha (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 28 日
Frederick Jihan
Frederick Jihan (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 27 日
Mooi centraal gelegen hotel. Vriendelijk personeel. Goed ontbijt (buffet) zonder wegwerp borden en bestek! Goede keuze mogelijkheden en kwaliteits produkten. Voldoende parkeer mogelijkheid en soepele toegangs procedure.
Hans
Hans (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 24 日
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 18 日
Caitlin
Caitlin (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 15 日
The representative when i checked in was very nice. The waittress for breakfast was sweet as can be.
The food nothing to write home about. No non pork options. Runny eggs and funny tasting hashbrowns.
Mybed seemed to be broke on one side. If you sat on the side it was like squating to stand up. The ac was not keeping the room cool. The tub did not drain. I was told could do late checkout and pay an extra 10.00 per hour after 12 till 4pm. Worked great since my daughter had a track meet starting at 4. I said i would do that in the am in case anything changed. Went to do that and was told no. Not possible. Explained i was told it would not be an issue and the lady was just like sorry not happening. Overall not a normal experience from this brand. Must just be the area
Cheryl
Cheryl (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 8 日
courtney
courtney (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 8 日
Loved high floor
Melissa
Melissa (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Nathan
Nathan (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 4 日
Disappointed
Honestly I read the reviews prior and was excited. I found the $25 per night fee for parking was excessive. If I am renting a room I expect parking to be included. Maybe increase your room price instead of adding extra charges. I booked a city view my room really was just overlooking their parking lot. We had to leave early Sunday morning and was told there was no coffee until 7:00 am. Staff told us to use the in room coffee machines which I find gross. Most hotels offer coffee as early as 5 or 6 am. I booked this hotel because they had a restaurant. However, the dinner menu is really a lunch menu...sandwiches. We were too tired to go outside the hotel. Food was decent though but was hoping for a real dinner menu. Overall not the quality I was hoping for. Hope they do better in the future. Would not be my choice for a hotel when in Asheville again.