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Mercure Cairns

4.0 star property
Hotel with outdoor pool, near Cairns Esplanade

Choose dates to view prices

Photo gallery for Mercure Cairns

Outdoor pool, sun loungers
Loft, 1 Queen Bed | Minibar, desk, laptop workspace, iron/ironing board
Superior Room, 1 King Bed | View from room
Lobby
Outdoor pool, sun loungers
Set amidst lush gardens, Mercure Cairns offers a tranquil retreat near Cairns Central Shopping Centre and Cairns Marlin Marina. Enjoy local cuisine at The Stanley restaurant, unwind by the outdoor pool with sun loungers, or stay connected with in-room WiFi and business center; previous guests praise the helpful staff.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Airport transfer
  • Pool
  • Non-smoking
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Business center
  • Airport shuttle
  • Air conditioning
  • Garden
  • Front-desk safe
  • Water dispenser
  • Laundry service
  • Self-serve laundry
  • Meeting room

Feel at home (6)

  • Cribs/infant beds (surcharge)
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Daily housekeeping
  • Laundry facilities
$108 nightly
The total price is $119
Dec 7 - Dec 8
Total with taxes and fees

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
Air conditioning
Ceiling fan
Crib/infant bed
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 2 Twin Beds

Highlights

Air conditioning
TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
Air conditioning
Ceiling fan
Crib/infant bed
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 215 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, desk, laptop workspace, iron/ironing board

Superior Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
Minibar
Separate sitting area
Air conditioning
Ceiling fan
Crib/infant bed
Eco-friendly toiletries
Hair dryer
  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 Queen Bed

Loft, 1 Queen Bed | Minibar, desk, laptop workspace, iron/ironing board

Loft, 1 Queen Bed

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Dining table
TV
Ceiling fan
Separate bedroom
Balcony or patio
Separate sitting area
Separate dining area
Air conditioning
Dining table
Ceiling fan
  • 291 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Minibar, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
Balcony or patio
Separate sitting area
Air conditioning
Ceiling fan
Crib/infant bed
Eco-friendly toiletries
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds (1 Queen and 2 Singles)

Family Room, Multiple Beds (1 Queen and 2 Singles) | Minibar, desk, laptop workspace, iron/ironing board

Family Room, Multiple Beds (1 Queen and 2 Singles)

Highlights

Balcony or patio
Air conditioning
Kitchenette
Dining table
TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Balcony or patio
Air conditioning
Dining table
Ceiling fan
Crib/infant bed
Eco-friendly toiletries
  • 474 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, Multiple Beds

Minibar, desk, laptop workspace, iron/ironing board

Standard Room, Multiple Beds

Highlights

Balcony or patio
Air conditioning
TV
Ceiling fan
Eco-friendly toiletries
Hair dryer
Private bathroom
Minibar
Balcony or patio
Air conditioning
Ceiling fan
Crib/infant bed
Eco-friendly toiletries
Hair dryer
  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Similar properties

Outdoor spa tub

Cairns Harbourside Hotel

  • Pool
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  • Restaurant
8.8 out of 10, Excellent, 1,003 reviews
$89 nightly
The price is $98
Dec 2 - Dec 3
Total with taxes and fees
Cairns Harbourside Hotel
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About the neighborhood

Map
15 Florence Street, Cairns, QLD, 4870

What's nearby

  • Cairns Esplanade - 5 min walk - 0.5 km
  • Cairns Central Shopping Centre - 6 min walk - 0.6 km
  • Esplanade Lagoon - 10 min walk - 0.9 km
  • Reef Fleet Terminal - 13 min walk - 1.1 km
  • Cairns Marlin Marina - 13 min walk - 1.1 km

Getting around

  • Cairns Intl. Airport (CNS) - 10 min drive
  • Freshwater Station - 11 min drive
  • Cairns Station - 13 min walk
  • Redlynch Station - 15 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Cc’s Bar And Grill - ‬5 min walk
  • ‪Villa Romana - ‬6 min walk
  • ‪Splash Seafood Restaurant - ‬7 min walk
  • ‪Pho Street Cairns - ‬5 min walk
  • ‪Atrium - ‬3 min walk

About this property

Mercure Cairns

Located just 3.7 mi (6 km) from the airport, Mercure Cairns offers a shuttle (available on request). Guests can enjoy the outdoor pool or take advantage of nearby scuba diving. Also, Cairns Esplanade and Cairns Central Shopping Centre are within just a 10-minute walk. Fellow travelers say good things about the helpful staff.

At a glance

DONE

Hotel size

    • 75 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2:00 PM
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 10 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The property charges 1.1 percent for credit card payments
    • The front desk is open daily from 7:00 AM - 11:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle from 3:30 AM to 11:30 PM*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Water dispenser

What to do

  • Beach nearby
  • Bicycle rentals nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • An outdoor pool
  • At least 80% of food locally-sourced
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • 55-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Crib/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient toilets only

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of AUD 15 per person (one-way)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 1.1 percent

Renovations and closures

The following facilities or services will be unavailable from March 13 2025 to November 30 2025 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues
  • Breakfast
  • Laundry facilities

Children & extra beds

  • Cribs/infant beds are available for AUD 20.0 per stay
  • Rollaway beds are available for AUD 30 per day
  • Airport shuttle service for children costs AUD 15 (one-way)

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Also known as

Cairns ibis Styles
ibis Styles Cairns
ibis Styles Hotel Cairns
All Seasons Cairns
ibis Styles Cairns Hotel
ibis Styles Cairns
Mercure Cairns Hotel
Mercure Cairns Cairns
Mercure Cairns Hotel Cairns

Frequently asked questions

Does Mercure Cairns offer free cancellation for a full refund?

Yes, Mercure Cairns does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Cairns?

Yes, there's an outdoor pool.

Are pets allowed at Mercure Cairns?

Sorry, pets aren't allowed.

Is parking offered on site at Mercure Cairns?

Sorry, there's no onsite parking at Mercure Cairns.

Is airport shuttle service offered by Mercure Cairns?

Yes, an airport shuttle is available from 3:30 AM to 11:30 PM on request. The charge is AUD 15 per person one-way.

What are the check-in and check-out times at Mercure Cairns?

You can check in starting at 2:00 PM. Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.

Is there an onsite casino at Mercure Cairns?

No, this hotel doesn't have a casino, but Reef Hotel Casino (14-min walk) and Cazalys Cairns (4-min drive) are both nearby.

What is there to do at Mercure Cairns and nearby?

Have fun with nearby activities like cycling and scuba diving. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

What's the area around Mercure Cairns like?

Mercure Cairns is in Cairns Central Business District, a short 4-minute walk from Cairns Esplanade and 8 minutes' walk from Cairns Central Shopping Centre.

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Reviews

Mercure Cairns Reviews

8.0

Very Good

8.0

Cleanliness

7.2

Amenities

8.2

Staff & service

7.6

Eco-friendliness

7.2

Property conditions & facilities

Popular mentions

Room
Service staff
Bed
Restaurant
Location
Parking
Lobby
Clean room
Family friendly
Breakfast

Reviews

8/10 Very good

Hotel was in a great location
Michele, 3-night trip

6/10 Good

The restaurant is under renovation, disappointing to Not have access to food / drinks around the pool. But staff were friendly and hotel in a good area close to everything.
Brooke, 2-night trip

8/10 Very good

Staff were nice but the room cleaners were not great they kept forgetting stuff
Rosanna, 9-night trip

8/10 Very good

Great stop over for a few days in cairns. Really good central location
Aysha, 2-night trip

6/10 Good

Clean and contemporary however. Lovely family room with adjoining bedrooms and a kitchen. Great shower. We chose it as we wanted to turn up and eat there prior to an early flight next day snd restaurant was being renovated and we had to walk out of the hotel grounds to get to the pool. Advance warning would have been nice.
Molly, 1-night trip

6/10 Good

Overall it is a great hotel. Love the large sized family room. Wifi connection on TV’s didn’t work. Unable to access Netflix’s etc in room.
1-night trip

6/10 Good

Pool was very warm like soup very noisy cause near a busy road wouldn’t stay there again too far from stuff
Laureece, 3-night trip

10/10 Exceptional

If you’re in Cairns it’s not for staying in the hotel. Staff was very accommodating. Rooms are smallish but clean. AC worked.
Razab, 2-night trip

4/10 Fair

On arrival to our room, we found sliverfish on the bed and with someone nails stuck on one of the pillows. Pillows where very uncomfortable to sleep with. Bathroom had no towels or shower mat. Had to go and ask for towels.
Chloe, 1-night trip

10/10 Exceptional

Cleanliness n tudy
TITOM, 2-night trip

4/10 Fair

Dated, noisy but convenient location for the aquarium and night markets. I personally won't stay here again as there are plenty of other options for a cheaper price
Mark, 1-night trip

8/10 Very good

Staff were very accommodating. Staff at check in organised early check in at 11am. A portable clothesline was provided when suggested that this would be helpful. Room was clean and great that it could accommodate a family if 5! Easy walking distance to ferry and train terminals and restaurants.

4/10 Fair

The member of the staff that did my check-in and check-out was rude and arrogante with no skill to work at a front desk. Mercure Cairns is also quite expensive comparatively with other hotels that provide better accommodation, nicer pools and common areas for similar price or less. The lift was broken during my stay. Car park is an extra cost whilst most of the hotels of similar category in Cairns provide free parking.
Cassia, 2-night trip

6/10 Good

No clothes airer to hang any washing. 3 times reception didn't have coins for the washing machine which cost $4 each per washing load and to dry washing. The time to dry wasn't enough to dry towels. Great that it had breakfast though and a pool. Restaurant and bar were hit and miss.
Adam, 4-night trip

4/10 Fair

The room was very basic for the price charged, it was a very small room, just 2 beds, no sofa. The aircon was filthy and not very efficient. It was noisy with traffic, windows not thick enough to block out sounds from outside. We booked for 3 people but only received towels etc for two. The receptionist was very helpful and kind in sorting out extra for the third person but it was just overall a disappointing room for the price charged.
Sabrina, 1-night trip

6/10 Good

The hotel has recently been taken over by Mercure so they are still working on any issues and it will improve over time but there are some things that need to be addressed. Eg there are pigeons that make a lot of noise early in the morning on the window ledges so they need to put some bird deterrent spikes on the ledges. Also, just after I had a shower I turned the water off but then the hot water started pouring out of the shower even though the tap was turned off. It was extremely hot and I was very lucky my 6yo daughter wasn’t in the shower at the time or she may have been badly burnt. I told the reception and they moved us to another room which was quite an effort to relocate after being settled into the one we were in but we didn’t receive anything as a consolation. Eg most hotels would upgrade you to a nicer room or give you some restaurant vouchers but we got nothing. I also found it very hard to use the new tv in both rooms we were in and think they were not set up properly when installed. Also, they have a normal luggage trolley but also have a coles shopping trolley as one of their luggage trolleys which is a bit strange. Overall it was a good hotel and I would stay again but it will take some time for Mercure to get the hotel up to a good standard. It was one of the best priced hotels I could find in the city though and was in a very good location. Close to everything. Didn’t go to their restaurant though as it was too expensive.

10/10 Exceptional

Great welcome at reception. Very helpful and friendly. Room was clean and bed was very comfy. Good selection of drinks available. Restaurant closed for refurb but plenty of food options nearby Evan is a fantastic host and I look forward to returning to Mercure very soon. Cheers Geraint
Geraint, 1-night trip

10/10 Exceptional

Clean, convenient, friendly
Erin, 2-night trip

10/10 Exceptional

Staff were very helpful, and perfect location
Kay, 1-night trip

10/10 Exceptional

Was clean
Tracy, 1-night trip

6/10 Good

.
Catherine, 3-night trip

8/10 Very good

Good property
Erhan, 1-night trip

6/10 Good

Good location. Walking distance to the Esplanade
GEORGIA, 1-night trip

2/10 Poor

Mercure appears beautiful from the outside. Foyer & reception are very nice-but from there everything went downhill. Room was dark only one air conditioner worked. No room telephone although room service was offered, no menu provided, very small bathroom, 3 hangers!!for many wardrobes, no dress mirror, coffee machine leaked every time it was used. Mini bar should not have been there it only provided overpriced beer, water, wine & chocolate. Shocking. Buffet breakfast was $32 - very basic ordinary selection but it was fresh. Reception staff seemed unfamiliar with the local area. Several instructions received from them to find various shops & businesses were completely off the mark. Thank god I had the sense to then google things for myself. An unexpected plumbing problem occurred which cut water off completely from the whole property from about 6:30am to 3;00pm on day two of our stay - very inconvenient - we were offered a refund if we could relocate - that was impossible considering the short notice & high season demand in Cairns in August. When we checked out we were NOT offered any compensation/reduction in the cost of our accommodation for our DAY 2 NO WATER EXPERIENCE ie no use of shower, taps for hand washing & refilling water for coffee machine & forget about having to use a toilet!!! Noise level in corridors was unacceptable at times with children running up & down corridors, screaming & acting up. Then the room next door had very loud volume TV all night one night!!!
Diana, 4-night trip

10/10 Exceptional

We had an awesome stay. Staff were very friendly and room was very clean and comfortable. My only negative would be we booked 2 rooms both for 2 adults and 1 child, and only had 2 bath towels in each room. Otherwise it was a great stay. We will definitely be back.
Sandra, 1-night trip