We stayed here over Labor Day weekend for our friends’ wedding. Because of the holiday, the hotel required a minimum two-night stay. That wasn’t an issue for us since we were coming from out of town. However, the bride and groom, who live nearby and only needed one night, were forced to book two which is understandable given the holiday.
When they went to check in, they were told their room had been given away because they didn’t arrive the first night. No effort had been made to contact them before reselling the room, and they received no refund. To make matters worse, they had to pay for another room just to stay on their wedding night.
When they raised concerns, the response from the front desk was essentially, “You should have read the fine print.” This showed zero compassion or flexibility—especially toward a couple bringing so many guests to the property.
Overall, this experience demonstrated that the hotel values reselling rooms over providing good customer service. Treating newlyweds and paying guests this way is unacceptable. I will not be staying here again.
Also when we left we had to pay additional resort fees. I prefer when you book a hotel online you see the full price rather than sneaking in additional costs at the end.