Heat was not working, it was 30 degrees outside. Dead cocroach in the middle of floor. Hair on sheets. Need I say more. Gross and disgusting !!!! Never again !!!
Dariusz
Dariusz (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 1 月 28 日
Pet friendly is not pet friendly
First off I rented a room that was supposed to have a kitchen. Upon arrival oh those rooms are not pet friendly. So the hotel says pet friendly but it is not all pet friendly. My dogs are registered service animals being I'm a 100% disabled United States Marine. I brought my paperwork into the lobby with one of my dogs and was told I had to check out. My fogs are immaculate they do not stink and are so gentle and personality is top notch. My irtimerary says my room fee with the kitchen is 108 , I'm paying 126 for little...
box also I got a call for a 200$ pet deposit when clearly on the Swan Hotel website it says service animals no pet fee. The little dude at the front desk said it's up to him.
THIS PLACE STOLE MY MONEY AND THEN THEY CALLED THE COPS ON ME PET FRIENDLY JUST DON'T BRING A PET HERE OR BE EXHILED TO A SUBSTANDARD ROOM. OH AND THE WATER GOT BOTH MY DOGS SICK. Believe me
Patrick S
Patrick S (5 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 4 日
Nice
Malcolm
Malcolm (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 1 日
haley
haley (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 31 日
The reception was cordial, respectful and responsive. It was professional. More grease to the elbow of Swan Motel, especially the staff members who are core to running the day-to-day services of this place. Many thanks.
adeniyi
adeniyi (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 12 月 28 日
Marvis
Marvis (1 晚行程)
Travelocity 真實旅客評價
10/10 完美
2024 年 12 月 28 日
Initially, our room had a problem with the hot tub, but managed took care of it right away for us. The service is excellent.
Ray
Ray (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 27 日
Cassandra
Cassandra (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024 年 12 月 15 日
Service
Wali
Wali (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 15 日
Cassandra
Cassandra (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024 年 12 月 8 日
I booked this place looking at reviews and had high hopes. Unfortunately it was the exact opposite. The place was dirty, blankets with burn marks in them. Empty kicthen with no amenities despite being an extended stay facility, which I paid to upgrade to. Denied access to the advertised shuttle service. Very disappointed and would not book again. WiFi was also extremely weak.
Amanda
Amanda (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 12 月 7 日
Find somewhere else
Non smoke rooms smell like smoke, customer service sucks they think you’re threatening them because you speak firmly.
Music is played all night, during the day there’s barley anyone and at night time people use this motel for drugs and sex
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024 年 12 月 7 日
Mohamed
Mohamed (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024 年 11 月 30 日
Duilio
Duilio (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 11 月 29 日
The tub wasn't working
idella
idella (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 11 月 25 日
We called for the shuttle service at the airport. They did not tell us where to wait for the shuttle. We waited at the hotel shuttle area and this was not the location. It took us approximately 2 hours to leave the airport. We ended up calling Uber.
The following morning we were awoken at 4:44 am by the front desk banging on our door shouting out that it was time to check out. The front desk then used the key and opened our door. Check out wasn't until noon hour. She made an error and went to the wrong room. We couldn't get back to sleep afterwards as we were shaken by the experience. My husband went to the front desk and asked for a refund, or discount or some sort of compensation. The front desk had absolutely no compassion. We would not recommend this motel/hotel.
Rita
Rita (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 16 日
Excellent
Cassandra
Cassandra (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024 年 11 月 15 日
I reserved a non-smoking room for my son and I. When we checked in, I was giving a remote control for the TV with no back on it. Then when we got to our room and I opened the door, it was filled with the stinking stench of cigarettes or cigar smoking. There was no running water in the bathroom sink. The sheet on the bed had a huge tear to the bottom. I wouldn't stay here again nor would I recommend anyone to stay here.
Kenisha
Kenisha (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 11 月 7 日
The female employee at the desk was very sweet and kind
patrick
patrick (1 晚商務旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 11 月 4 日
I couldn’t use the shuttle because they don’t come to the arrivals they only go to departures so I have to take a taxi