The hotel told us it was overbooked and had no room for us. They said they selected us to be bumped to another hotel because we booked through a third party. It was a stressful, horrible experience. And we STILL haven't received a refund from Hotels.com.
Lori
Lori (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 17 日
Lauren
Lauren (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 16 日
Hakima
Hakima (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 14 日
Jake
Jake (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 7 日
Loved the free chips and wine for happy hour. Noise level in the room was a little bit annoying. The bathroom was SO small that the door comes within an inch of the toilet. Very cramped. The hair dryer would not work and actually started smoking and nearly caught fire. So I went to the hotel desk and they gave me another one. It would not work at all. 😢. However, the free shuttle to the airport was great, right on time and fast, friendly service.
Pamela
Pamela (3 晚商務旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 3 月 3 日
Staff was inflexible about changing my date. They could’ve comped me an extra night, considering the situation, but didn’t offer.
I needed to move my dates. No flexibility made me decide to stay at a property That was not a Hilton.
Gregory
Gregory (2 晚家庭旅程)
Orbitz 真實旅客評價
4/10 一般
2025 年 2 月 25 日
2.5
For the price of the room nightly I was surprised to see a lot of the walls had what looked like drywall putty on them to fix holes but not a look of a professional. The bathroom door shuts by a magnet and did not stay shut. When I went down to the hotel restaurant and was eating my hamburger a roach was crawling up the wall. The bartender on Duty that night was amazing she deserves 10 stars.
Phill
Phill (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 25 日
Kristin
Kristin (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 21 日
Ok...
It's a nice hotel but be mindful about the lack of parking and the need to subscribe to access the internet
Maximiliano
Maximiliano (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 11 日
Anthony
Anthony (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 9 日
Very close to Broadway.. walking distance
monica
monica (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 8 日
Carlos
Carlos (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 7 日
The room itself was great, no issues. They have one working elevator! One out of four. You could have to wait several times before you could even squeeze in due to it being full! Talked to a person and they said they stayed here last year and the elevators were broken then too! How can that even pass inspection to have one working elevator? Besides that the rooms were clean.. parking EXPENSIVE $55 a night! To be fair parking everywhere was spendy. If you can uber while there, don’t get a car.
Stacy
Stacy (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 6 日
Christine
Christine (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 3 日
Was not a fan of this place at all. Upon Arriving I find that parking was $55 a day. That is just straight up robbery. For the honor of overpaying for parking I walked in to a lobby with a line in front of the one working elevator. There were 4 there, but only one worked. Once in the room I discovered the bathroom door would not close all the way. Made it uncomfortable for everyone. On checkout day the only working elevator had failed. I had to carry my luggage for 5 flights. Luckily they got this fixed for the mass exodus at 11.
Ryan
Ryan (2 晚家庭旅程)
Travelocity 真實旅客評價
6/10 不錯
2025 年 2 月 2 日
Needs Attention
My family was there for a cheer
Competition along with many others families and out of 4 elevators only one was working. Then on the final day when we went to check out that one stopped working. We requested additional towels and for the conditioner and shower gel to be refilled since they weren’t before we arrived and that never happened. Felt like a partial refund was in order but the front desk staff just laughed.
Richard
Richard (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 28 日
2 night trip
Hotel and staff are awesome! Beds and pillows not so much. Need to update those items then I would give a perfect score. Location is also great.
Monica
Monica (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 25 日
Staff was great and easy access to downtown.
Julie
Julie (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 23 日
Reece
Reece (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 16 日
Maria
Maria (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 9 日
Disappointed.
The room was outdated and the bathroom doors would not close because they are old and need replacing. The view out the window was of wall inside the hotel with no window facing any part of the city. The guy that checked us in was not very friendly. However, the bartender was very nice. Not what you expect at Double Tree.