4/10 一般
2025 年 9 月 8 日
Far less than ideal stay
Unfortunately, our stay at the Embassy Suites in Colorado Springs was far less than ideal. There were several issues with the facilities and the service, some of which major.
1.The AC/heating did not work properly. When we arrived the temperature was 59 degrees. We set the control to 75 degrees, and the temperature went up to 60 degrees where it stayed all night. It was really cold, my wife and three little kids were suffering. Next day we asked the front office to send someone to have a look. They said they will but no one came.
2.The telephones in the room did not work. Both telephones in the room did not work. In order to contact the front office we had to call from our cell phones.
3.The room keys were deactivated every evening.
4.The breakfast on first morning had only a few items. The custom omelets were served as usual, but the main food island was mostly empty at 9:15 am, 45 minutes before the end of the breakfast on Saturdays, 10 am. No potatoes, no sausages, no pancakes, very little scrambled eggs.
5.The toilet flushing mechanism in lobby restrooms did not work. I tried to use the lobby and/or the restaurant restrooms, only to find out that the toilet flushing mechanism could not be manually activated. The automatic part was too erratic itself as well.
6.There was no freezer in the fridge in the room.
7.Shower water was coming out of the shower, even with the shower curtains closed, resulting in flooding of the floor every time.
Athanasios
Athanasios (3 晚家庭旅程)
Hotels.com 真實旅客評價
