The check-in was good but when we tried to get in the room, the key did not work. I alerted the front desk, and she did call the maintenance service. He came to our assistance before his clock in time. He stated that the battery was possibly dead in the door but was didn't have the correct tool. In the meantime, we waited. He came back; He was not able to complete the task. He said that he would come back after we returned to the room. upon our return back, the cleek said that he had repaired the door. We arrived at the room, and it was not fixed. We still could not get in. We waited a length of time before the clerk could let us in. I asked if we could get a discount for the inconvenience. She said yes, however upon checking out, the morning clerk said that he had no knowledge of it and that I would have to file a complaint through expedia. Other than that, the room was fine.