They stay was okay there was only one elevator and that was a really bad inconvenience
Camira
2 晚行程
8/10
angela
1 晚行程
8/10
The noise from the bar on 9th floor bothered us. We were on the 10th floor. The ice machine was broke on our floor-had to go on the 6th floor for ice.
The beds were very comfortable, loved the pillows.
Brenda
1 晚行程
4/10
My plan was to stay 10 nights next to the medical center MD Anderson so I could move easily to my appointments. I had cancer surgery and then 9 days of radiation therapy. When I entered my first room it smelled like a wet basement. The air was very humid, the bed sheets were damp with moisture making sleep nearly impossible. I stayed in that room for 4 nights. Finally I couldn’t take it anymore. The front desk put me in another room just as bad. The king bed I paid for was two twins shoved together, very uncomfortable. The refrigerator leaked water on the floor and the drain in the shower was clogged and leaked out into the bedroom. I stayed there two nights. I asked the front desk for another room and was told there weren’t any available. Finally for my last two nights they put me in room 1817, a very nice room. I paid 200+ a night for these terrible rooms and I would like to be compensated for these 8 nights of terrible rooms. I enjoy staying here, it’s like spoiling myself for a few days during awful cancer treatments. The folks at the front desk did a great job but were limited due to the Beyonce concert. Thank you
Ted
6 晚家庭旅程
8/10
Charles
2 晚家庭旅程
8/10
Raven
2 晚行程
4/10
Check in was great but upon entering room there was popcorn by the tv stand. The room was hot even though A/C was set at 65. And the lights were so bright when waking at 5am. Would recommend dimming lights.
Luis
1 晚家庭旅程
2/10
The staff was friendly. Everything else was unacceptable. An elevator was down which caused 8+ minute waits - I was traveling with 2 individuals with disabilities - this caused unnecessary strain on our trip. The toilet in our room was broken and the water ran all night and it made it unable to flush. When we reached out to the front desk they let us know it couldn’t be fixed until Monday and we were checking out on Sunday! Neither TV worked in our room and there was nothing they could do to fix it. They ran out of blankets, and pillows which was unfortunate and made sleep uncomfortable. The pull out couch was flimsy and outdated and I felt every single spring in my back - Hilton owes me a nice 120 massage for that travesty of a mattress! And worst of all the towel situation. We had to wait a long time for replacement towels twice. Overall the stay wasn’t super pleasant but we were only there for 2 days so we lived! Again, the staff was nice but clearly overwhelmed with the weekend and the elevator being down made it 10x worse. Last complaint is the food was mid for the cost.
Monica
2 晚家庭旅程
10/10
Cesar
1 晚家庭旅程
10/10
The stay was overall very enjoyable — the facilities were clean, comfortable, and well-maintained. The only inconvenience was having just one working elevator, as the other was under maintenance. This led to long wait times at certain hours, which was a bit of a hassle. Aside from that, everything else met expectations and made for a great visit.
Tadeo
1 晚行程
8/10
Room was clean and the bed was comfortable. Only negative thing was one of the elevators was down so the was a wait to go up and down.
Tina
1 晚家庭旅程
10/10
真實旅客
2 晚商務旅程
6/10
Hotel it was great but elevator was broken so was slow had everybody using the service elevator
Michael Shawn
1 晚行程
8/10
Justin
1 晚商務旅程
10/10
Lovely
Brittany
1 晚行程
10/10
Stay was amazing & Love the Location it was just around the corner for our MD Anderson visit.
Michael
1 晚家庭旅程
10/10
Ned was very comfortable
Ted
1 晚行程
10/10
Thomas
2 晚行程
10/10
Elliot
2 晚家庭旅程
10/10
Love this place, staff is great, I will be back.
Jesus
2 晚家庭旅程
10/10
My only complaint if I had to find one was that their elevators were a bit slow.