Check in was terrible. We were not notified our room was ready until after 6 pm after checking in with the concierge 3x.
But on a positive note Arron Culver stepped up and took care of us! He got us drinks and helped us to our room and took extra care of us at the pool.
Was hoping for a New Year Eve activity for the kids but they didn’t have one. Rock wall & Playground & Camp Hyatt were not functioning. So disappointed because when we made our reservation
these amenities
were listed. But Nikki from activities stepped up and brought some fun crafts for my kids to do when they were taking a break from the pool,
Breakfast was wonderful!! And I needed milk for my toddlers at night & the restaurant happily filled their bottles with milk!!
Overall we had a great stay! Rooms were gorgeous!
Natalie
Natalie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
Tavis
Tavis (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Kathy
Kathy (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月5日
Paeton
Paeton (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
Efraim
Efraim (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Wendy
Wendy (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Lovely grounds, phenomenal service
Recently updated, this (now) Grand Hyatt was terrific. Even at full capacity it never felt crazy busy - lots of room at the pools. They were on tail end of a long reno so some food outlets not open.
Rooms were big, clean and sunny. Nice Balmain products for those into amenities.
Pools are great and kids will love the water slide. Food is good (menus are slightly limited vs something like JW or Fairmont).
Service is AMAZING. From the poolside staff to front desk to valet, every single person was friendly and helpful. Best I’ve ever seen, including 5 stars (this is more 4 star).
Jennifer
Jennifer (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月8日
This property is amazing!
Traci
Traci (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月30日
Mark
Mark (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
It was gorgeous.
Clayton
Clayton (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月19日
Traci
Traci (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月17日
JIACHUN
JIACHUN (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月13日
Loved the pools. Beautiful surroundings.
Joan
Joan (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月7日
Wanda
Wanda (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月6日
Mommy and me trip
We arrived and got the wrong room, the hotel blames it on hotels.com and hotel.com did nothing to accommodate. I will never use both again.
William
William (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月6日
Property going under a remodel. There were workers in the hallways at 6:00 am working and making noise. Restaurants were not open under going remodel
It was the worst experience
I would like compensation for this stay
Tyler
Tyler (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月5日
Under construction
Terry
Terry (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月5日
Stephanie
Stephanie (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月30日
This property was under construction, and we were not informed. In the profile for the reservation, it stated there were four restaurants at this hotel. There was only one open during our entire stay. The elevators were dirty from construction. With the construction workers using them. The floors were dirty. The spa pool and the pond were green with algae. It was horrible I got bit by a bug at the spa pool. No live entertainment as they’ve had in the past. This trip was not what I paid for or expected.
I feel you (Hotels.com) and the hotel Hyatt should have been upfront. I feel Hyatt was negligent for withholding this information for not Informing their guest of there construction. And notifying 3rd party rentals of what condition the hotel was in. I tried to upload photo it would not let me. You can send a link and I can send them.
Carnatie
Carnatie (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月12日
Costruction starting at 5:30 am. Not good!
Michael
Michael (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月10日
When the renovation is done I am sure it will be lovely. That being said, it is undergoing MAJOR renovation. They really should at least alert guests through email when they book. The pool area and rooms are mostly done, but the rest of the hotel looks like a construction zone. At the very least give a credit, or rooms should be steeply discounted. I almost booked JW Desert Ridge since the prices were basically the same, but Hyatt was closer to my plans. Wishing now I would have just booked JW. It should however be noted that all of the staff was wonderful! It must be difficult for them to do their jobs in a construction zone.
John
John (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月6日
Dont go until renovations are complete
The property was under construction which was more of an inconvenience than we thought it would be. Lots of noise, smells, and detours. No real place to eat on site, that wasn't a meeting room. The staff by the pool was fun. I didn’t expect with the room being 400 a night still that the resort would be so inferior ambiance wise from what it normally is.