This is not a hotel this is someone's apartment. When I tried to enter the building the front desk said they are not accepting new residents due to coronavirus restrictions. I tried to contact the person I booked with and they said I need to go the hospital and get a health certificate? I didn't have the time to do that so I told them to cancel the booking.
However they didn't cancel it, so I tried to cancel it with hotels.com support. But hotels.com support said they contacted the person I booked from and they refused my refund request. I will probably never book another hotel on this site after this horrible experience.
lihan
1 晚行程
6/10
hotel location was good with close proximity to the mall, restaurants etc. room was average with no water or bath soap provided.
P
2 晚商務旅程
2/10
Santos
2 晚商務旅程
4/10
Near the mall
真實旅客
7 晚浪漫旅程
6/10
真實旅客
1 晚商務旅程
4/10
Apartment was mediocre. A little upkeep would be nice. Didn't seem clean
真實旅客
3 晚商務旅程
2/10
I booked a different place which is closer to my purpose but then they moved me to a different farther place. They just started cleaning the room when I arrived. Place is too noisy and not comfortable. With the price I paid I should have booked a hotel.
Leo
1 晚商務旅程
2/10
Queen sized bed with twin sized sheets, so I got to sleep on the plastic mattress cover when I turned over. One of 2 air conditioners didn't work (it gets hot in summer in the Philippines). Only local TV channels.
真實旅客
5 晚行程
2/10
チャックインできませんでした
真實旅客
1 晚行程
6/10
Christopher
5 晚浪漫旅程
8/10
Good place and area. No shampoo and body soap though the mall is judt across the street so it was not a problem