The room was clean but the TV did not work due to snow. The evening front desk staff weren't as helpful as the morning staff. The bed was comfortable and the shower was pleasant.
Kathryn
Kathryn (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Stayed here to attended the Fluffy show across the street. Room was nice and everyone was friendly. Although i am waiting to see if my credit card is reversed for parking since my husband paid for it with a different card. Overall an excellent stay.
Melody
Melody (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Great night sleep
Bryan
Bryan (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Miriam
Miriam (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月7日
Our stay was wonderful. We loved the whole immersive experience of the activities and decorations around the hotel. The staff were all very friendly and we loved the matching t-shirts.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2024年11月6日
Miriam J
Miriam J (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
My wife and I drove over from Cincinnati to see the Pacers vs Boston. Great experience from checkin to dinner at Pier 48, a short walk across the street to the game and great service at the bar after the game. Will definitely do this again.
Leroy
Leroy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
Only sleeps 4!
All was awesome apart from Hotels.com said sleeps 6 but only sleept 4. Floor wasn’t as soft as I would have hoped for.
Hunter
Hunter (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
Quick stay
The hotel was perfect! Literally steps away from Gainbridge fieldhouse. Beds were comfy, staff was nice, and drinks at the bar were strong. This will be my go to hotel when visiting Indy!
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Badarch
Badarch (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Epejshia
Epejshia (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Nikki
Nikki (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月20日
Valet = Crooks
Overall, nice hotel. The valet service has a tipping scheme though. Be aware NFL fans. Hotel will tell you one thing and then the valet service will request a mandatory tip on game day even after tipping them upon checkin.
William
William (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月3日
Fictitious charges and disrespect
I stayed August 16-19. While my hotel stay was flawless the post check out experience has been horrible and frustrating. Hotel staff told me I was treated less than because I booked through hotels.com. I still stayed with this hotel and expect not to be discriminated against.
My complaint is that a fraudulent $144 charge was mad to my credit card without any explanation or support. I called twice to have this charge removed because I did not park or buy anything at the hotel. It was totally made up. The hotel said twice that the charge would be reversed and never did even though on the phone the hotel staff said the charge was fictitious. I had to call HYATT main customer service to have the charge finally reversed because it was fictitious. I spent over 4 hours on the phone getting my money back. That was extremely frustrating.
The worst part is that No one at Hyatt place even apologized for the inconvenience. I was treated like dirt. This hotel disrespected me and my time.
Kimberly
Kimberly (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
Valerie
Valerie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
Stephanie
Stephanie (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Patrick
Patrick (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月23日
Centrally located well appointed hotel
Stayed here Sunday before the 9/22 Bears Colts game. Saturday night there was a concert in the Fieldhouse and when I returned to the hotel, it was so busy the valet disappeared for at least an hour. I left my keys at the desk and told the valet to confirm receipt so they would not lose my keys. They responded about an hour later so my car was secure. Beyond that the hotel is in a great location with lots of action around it. AND there is a free breakfast included with a highly efficient staff servicing the busy crowd of Bears fans who attended the game. The hotel was clean for the most part. My mirror in the room was streaked from the cleaner the maid used. But beyond that, the bed was comfy and the room was clean.
James
James (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月18日
One of the best options for downtown Indy. Conveniently located, walking distance from LOS and the Convention Center.