I would not recommend this hotel. The hallway and the room smelled terrible. They charged me more than what I had booked the room for. When I confronted then I was told that it had been corrected, but when I checked out it had not been corrected and was told that there was not a manager there and they would have to wait to try to refund my money!
Stacy
Stacy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 2 日
Mediocre Stay
Front desk staff was very nice. The key kept not working which wasn't too big of a deal but had to go to the front each time to fix it. The sheets had makeup and other residue on it and made me question if sheets were even changed and the toilet didn't look like it was cleaned. It smelled like urine right outside our door and the room was very musty and humid even with the AC on. It even made our bagged snacks soggy from the humidity. Even so, it was still a decent stay. The dirty sheets are what really bothered us. And even though breakfast was included, there was no breakfast to get, went the first morning at 8am with an hour still left and found 2 pieces of potatoes and a cold biscuit left and a long line for waffles since that was all they had left. I guess they don't restock the food as people eat even when there is still an hour left of breakfast.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 31 日
Needs Work
Walking into the room, there was a smell that I can't place that was unpleasant. Rooms were booked theoughout Lubbock so we opted to deal with it.
There were cleanliness issues throughout the room. Hair on the beds. Hair on bathroom floor. Fruit Loop on bathroom floor. Walls need to be wiped clean.
The television did not work. When the front desk was asked about it, we were told to reset the box and it would fix it. It did not fix it. We were told to call the front desk woth any issue only to find that the phone did not work. We went up front to let them know and were told the phone was a known issue. Then we were told it was because of the weather. The weather passed and it did not correct the issue. The front desk then came to the room and said that the wiring was run wrong. She had me make a correction and that did not fix the problem. She did offer to call the maintenance technician which we initially agreed to but then it got really late and we opted to cancel that and go to sleep. The problem was still there the next day.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 31 日
Jorge
Jorge (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 30 日
LaRique
LaRique (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 27 日
Jennifer
Jennifer (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 27 日
We
Katrina
Katrina (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 26 日
Dana
Dana (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 26 日
Not great
The staff seemed to work hard but were overwhelmed. The pool filter may be broken because the pool was noticeably dirty. The air conditioning units were turned off in the room and requires several hours to cool the rooms for an August evening in Texas.
Michael
Michael (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 25 日
Horrible Service!!
This was the worst stay i've ever had in all my travels. They mismanaged my reservations and did not give me the rooms that I've booked. They tried to put me in a room were the key fob didn't work and and the front desk would have to let me in and let me out of the room everytime (this is a fire hazard). After three hours they cancelled someone's resevation who had not showed up and gave me a room again it was not the room I paid for. It was supposed to be for two nights and they booked it for one night. The next morning after I left the hotel they packed my we clothes in my bag and took it out of the room. When they realized their mistake they took my belongings back to the room but all my clothes in the bag got wet from being mixed with wet clothes. Overall it was a horrible weekend and I will never stay here again. I would re-consider this hotel especially on a busy weekend in Lubbok.
Jose
Jose (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 25 日
Jose
Jose (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 25 日
Sawyer
Sawyer (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 25 日
Rose
Rose (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 24 日
Poor
Our stay at the Ashmore was not that great. The front desk area had an old nursing home smell and the rooms/restroom needed cleaning and an odor due to old furniture/unclean carpet. Toilet was shut down due to it was so loud to hear and needed to replace ideas from vacancy.
Rosario
Rosario (2 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 24 日
Not good no elevators and hallways falling apart even room need update the restroom too for e er to refil after flushing
Nora
Nora (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 24 日
When we got into our room it was dirty, dead bugs in the fridge, pee all over the toilet and food in the couch. Asked for a refund and was told they would tell their manager when they got back. Never heard from them
Katie
Katie (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 24 日
Filthy place
Very dirty and unsanitary.
Doris
Doris (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 24 日
Very dirty
Very dirty
Doris
Doris (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 24 日
Stay
Bed covers stained, towels were stains still, no extra covers, toilet paper given only half a roll no extra, called front desk and no one answered.