Horrible experience. Loud people walking upstairs, floor is thin. No front desk person after 8 to complain too. Door kept jamming with key card. Won't be returning
Jevonte
Jevonte (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 27 日
Sonesta Anti LGBTQ+
Refused my 2nd stay because I supposedly intimidated an employee during my 1st, prior stay.
The staff offered no story. Did not tell me which employee (gender) time, date, place, event. Had no video to corroborate their accusations. Asked for manager and was refused. Was called Anti LGBTQ+ slur and told to leave.
There were 2 employees, myself and 4 other guests in lobby when I checked in my 1st time.
2 female employees at the desk the 2nd round.
Anti LGBTQ+
Discriminated against permenantly disabled man refusing reservation based on hearsay.
Ohio law forbids this
Bryan
Bryan (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 25 日
Sharaine
Sharaine (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 24 日
Cory
Cory (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 19 日
Bryan
Bryan (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 19 日
Mike
Mike (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 18 日
Mark
Mark (2 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 16 日
Bedbug
To be honest the staff was ok no complaints about them as far as the cleanliness they had to do a rush clean because they switched me and my wife from one king bed to a loft three bedroom and the clean wasn’t done right my wife had bed bug crawling on her and we checked out before 24 hours of being there so yes I would like a full refund of my stay please
Ronnell
Ronnell (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 10 日
Jim
Jim (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 7 日
Matthew
Matthew (5 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 1 月 27 日
Not cleaned good the room above us was so loud no plates and silverware
Amanda
Amanda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 21 日
Jacky
Jacky (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 1 月 20 日
Lizaida
Lizaida (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 1 月 18 日
Fire place didn’t work and the rest room was dirty. No clean towels.
Antwain
Antwain (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 15 日
Yvonne
Yvonne (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 14 日
I had a blast , definitely recommend even the smallest room knowing how comfortable it is !!