When we arrived at the hotel, we were informed that no rooms were available.
Thankfully a neighboring hotel had vacancies.
Mary
1 晚家庭旅程
10/10
Erik
1 晚行程
10/10
CHRISTOPHER
1 晚行程
10/10
David
1 晚行程
6/10
Very noisy from upstairs guests walking constantly. King Size bed that I Reserved for 2 guests for 2 nights a week ahead of time by Expedia and never notified me beforehand so I could change my accommodations if desired or needed since I was having Surgery the next day!
VINCENT M.
2 晚浪漫旅程
10/10
It was good
James
2 晚行程
10/10
Gewaunn
2 晚行程
8/10
Clean and quiet location but close to many shopping and eating options
kelly
2 晚行程
6/10
Bad beds and dishwasher does not work
Tiffany
7 晚家庭旅程
10/10
My absolute favorite location to stay. The employees here are absolutely amazing and I would highly recommended this place to anyone looking for a nice comfortable hotel with great staff. I’m actually thinking about applying for a position here just because I grew so close to this location and I can see myself working here and being apart of the team. Thanks sonesta westlake. Me and my children are grateful for the kindness and cleanliness and just overall great atmosphere you all have. Losing my house was devastating but having a short term home for my children here has been a blessing.
Jessica
2 晚家庭旅程
4/10
VINCENT M.
1 晚行程
2/10
I didn’t get to check in, as they called to tell me tbey closed at 11 pm and we can’t check in after that. So I paid for a hotel I couldn’t stay at, and Expedia customer service was unhelpful in this.
Mollie
1 晚行程
2/10
Olivia
1 晚行程
10/10
Great suits
Dmitrii
3 晚行程
10/10
Deanna
5 晚行程
8/10
deonte
2 晚行程
8/10
Room 412 needs a deep clean. But not too bad
Robert
2 晚浪漫旅程
6/10
Room 412 needs a little tlc and a good cleaning but wasn’t bad
Robert
2 晚浪漫旅程
2/10
Horrible experience. Loud people walking upstairs, floor is thin. No front desk person after 8 to complain too. Door kept jamming with key card. Won't be returning
Jevonte
1 晚行程
2/10
Refused my 2nd stay because I supposedly intimidated an employee during my 1st, prior stay.
The staff offered no story. Did not tell me which employee (gender) time, date, place, event. Had no video to corroborate their accusations. Asked for manager and was refused. Was called Anti LGBTQ+ slur and told to leave.
There were 2 employees, myself and 4 other guests in lobby when I checked in my 1st time.
2 female employees at the desk the 2nd round.
Anti LGBTQ+
Discriminated against permenantly disabled man refusing reservation based on hearsay.
Ohio law forbids this