From the very start it was a nice experience. We took up the offer of arranged pickup, which wasn't too expensive. We were met at the apartments by a lovely lady and her daughter (sorry i forgot her name :-( ), who let us leave our cases, as our flight was very early and the apartment was getting cleaned. We arranged to meet up a couple of hours later and she took us up many flights of stairs to Apartment 5. However, it was well worth it. The apartment was huge and had amazing views from all windows, even the bathroom! The livingroom had a great view of Prague Castle. The apartment was extremely well equipped with coffee pod machine and free coffee pods/teas/sugar. There was a full sized fridge/freezer and washing machine with detergent/softener. Even though the bedroom was above the very busy street there was not much noise, so we had a great sleep each night. Although the apartment didn't have air con it did have the use of 2 fans, which did help. The apartment is in a great central location being just off the old town square with plenty of pubs, shops & restaurants around. We had a great time in Prague and loved this huge, clean bright airy apartment. I couldn't recommend this apartment enough and will definitely be rebooking when we come back to Prague.