We never stayed at the hotel. We were in a hurry and needed to get to a tour so after check-in we had to leave. We did go up to the room. We saw that the toilet was very dirty. I have pictures. But worse, where were the smells of cleaning products, very overpowering and made my friend quite ill. We did not return to the hotel on Saturday, we only use the bathroom once. On Sunday, as soon as we were done with our hike, I went back and explained to Holly at the front desk that we had to leave because The chemical smells were making my friend ill. I told her we had to use the bathroom but had not used the bed or anything else in the room. We checked out around 12:30 or so. I said that ideally of course I would like my second night stay money to be refunded, but that I would be happy with a $100 refund. Holly told me that the manager would be in charge of that decision, Jessica. No one ever called me and we are still traveling at this time. I would never recommend staying at your hotel. I don’t think it’s reasonable or fair that I am not getting at least a partial refund.