In the heart of Madrid, Hotel Puerta América offers a vibrant retreat. Enjoy rooftop views, swim in the seasonal outdoor pool, or dance at the nightclub. With two on-site restaurants and a coffee shop/cafe nearby parks and gardens to stroll through.
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002
What's nearby
Plaza de Toros de Las Ventas - 3 min drive
WiZink Center - 4 min drive
Santiago Bernabéu Stadium - 5 min drive
Gran Via - 6 min drive
El Retiro Park - 7 min drive
Getting around
Adolfo Suarez Madrid-Barajas Airport (MAD) - 11 min drive
Madrid Recoletos Station - 5 min drive
Madrid Chamartín Station - 7 min drive
Nuevos Ministerios Station - 30 min walk
Cartagena Station - 3 min walk
Prosperidad Station - 10 min walk
Avenida de America Station - 10 min walk
Restaurants
La Taberna del Cardenal - 4 min walk
Skynight - 1 min walk
Peggy Sue's - 5 min walk
Casa Jorge - 7 min walk
Rías Bajas Restaurante - 4 min walk
About this property
Hotel Puerta América
Placing you just a 5-minute drive from Santiago Bernabéu Stadium, Hotel Puerta América features a nightclub and a rooftop terrace. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at The Observatory, which serves dinner and is one of 2 restaurants. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar, and a fitness center. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Cartagena Station is 3 minutes and Prosperidad Station is 10 minutes.
Languages
English, French, German, Italian, Spanish
At a glance
Hotel size
315 rooms
Arranged over 12 floors
Arriving/Leaving
Check-in time starts at 3:00 PM
Express check-in/out available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Babysitting*
Pets
Pets not allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Onsite self parking (EUR 30.00 per day)
Onsite extended parking (EUR 30.00 per night)
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
2 restaurants
2 bars/lounges
Poolside bar
Coffee shop
24-hour room service
Snack bar/deli
Traveling with children
Children stay free (see details)
Childcare in room (surcharge)
Working away
Business center
5 meeting rooms
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Built in 2005
Safe-deposit box at front desk
Rooftop terrace
Garden
Library
Fitness center
Seasonal outdoor pool
Nightclub
Banquet hall
Accessibility
Wheelchair accessible
Elevator
Wheelchair-accessible registration desk
Room amenities
Be entertained
Digital TV channels
Home comfort
Air conditioning (climate-controlled)
Iron/ironing board (on request)
Sleep well
Pillow menu
Blackout drapes/curtains
Soundproofed rooms
Free crib/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi and wired internet
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Dining
The Observatory - This fine-dining restaurant serves dinner only. Reservations are required.
Karrara Terrace - This restaurant serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Lobby Bistro - This bistro serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Fees & policies
Refundable deposits
Deposit: EUR 50 per accommodation, per day
Optional extras
Dial-up internet access is available in guestrooms for an extra charge
Buffet breakfast is offered for an extra charge of approximately EUR 30 for adults and EUR 12.50 for children
Housekeeping is offered for an extra charge
Renovations and closures
The following facilities or services will be unavailable from January 30 2025 to April 30 2025 (dates subject to change):
One of the dining venues
The following facilities are closed seasonally each year. They will be closed from September 20 to June 15:
Swimming pool
Children & extra beds
In-room babysitting is available for an extra charge
Rollaway beds are available for EUR 60.0 per night
Parking
Self parking costs EUR 30.00 per day
Extended parking costs EUR 30.00 per night
Pool, spa, & gym (if applicable)
Pool access available from noon to 7:00 PM
The seasonal pool is open from June 18 to October 02
Children under 18 years old are not allowed in the fitness facility without adult supervision
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Also known as
Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid
Frequently asked questions
Does Hotel Puerta América offer free cancellation for a full refund?
Yes, Hotel Puerta América does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Puerta América?
Yes, there's a seasonal outdoor pool. Guests have pool access from noon to 7:00 PM.
Are pets allowed at Hotel Puerta América?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Puerta América?
Yes. Self parking costs EUR 30.00 per day. Extended parking costs EUR 30.00 per night.
What are the check-in and check-out times at Hotel Puerta América?
You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
Is there an onsite casino at Hotel Puerta América?
No, this hotel doesn't have a casino, but Casino de Madrid (7-min drive) and Casino Gran Via (7-min drive) are both nearby.
What is there to do at Hotel Puerta América and nearby?
Hotel Puerta América has 2 bars, a nightclub, and a seasonal outdoor pool, as well as a fitness center and a garden.
Are there restaurants at or near Hotel Puerta América?
Yes, there are 2 onsite restaurants. One of the dining venues will be unavailable from January 30 2025 to April 30 2025 (dates subject to change).
What's the area around Hotel Puerta América like?
Hotel Puerta América is a short 3-minute walk from Cartagena Station and 17 minutes' walk from National Auditorium of Music.
Hotel Puerta América Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Feb 3, 2025
Super cool place closed to the centre
Top hotel. Unique design and very friendly and helpful staff. Especially Jorge the Concierge was great. The rooms are super cool designed, the bed is super comfortable. The food in the restaurant is good. What else do you need?
All cloed to the city centre. Only if you have an electric car it’s a bit tricky to charge arround the hotel.
Jan Calle
Jan Calle, 2-night trip
10/10 Exceptional
Nov 18, 2024
Very cozy place!
Cintia
Cintia, 2-night trip
10/10 Exceptional
Jan 8, 2025
Our new go-to hotel in Madrid
It was our first time at Hotel Puerta de America and we loved it! We enjoyed grabbing a meal and drinks with friends on the rooftop. We also appreciated the excellence of the housekeeping staff. Every day, we would come back to a room that was immaculately clean and stocked with fresh towels & bathroom amenities. The bed was also spacious and super comfy. We’ll definitely be back!
Shakira
Shakira, 4-night trip
10/10 Exceptional
Jan 2, 2025
Modern and near Metro
We have a great week at the hotel, was beautiful and with close access to the metro. Employees were friendly and assisted at all times, buffet area was great and my family enjoy the hotel. Definitely would comeback back on another trip to Madrid, is not in the center but the are is perfect and have good restaurants near.
Raul from Puerto Rico 🇵🇷 Quality Properties PR
Raul
Raul, 6-night trip
8/10 Very good
Oct 21, 2024
Quiet and close to airport
feng
feng, 1-night trip
10/10 Exceptional
Oct 6, 2024
Everything about this hotel good nice and clean.
Octavio
Octavio, 3-night trip
4/10 Fair
Jan 14, 2025
High cost and problems egen booked breakfast
Jose
Jose, 1-night trip
10/10 Exceptional
Sep 23, 2024
Amazing staff and very welcoming.
Jordon
Jordon, 4-night trip
10/10 Exceptional
Nov 16, 2024
My hotel for a short stay in Madrid.
The hotel is nice, with interesting room designs from renowned architects.
Little bmol, no complimentary tea/coffee and water only on the day of arrival.
So if you are looking for a slightly quirky comfortable hotel, this is a great choice.
Detlev Conrad
Detlev Conrad, 2-night trip
6/10 Good
Dec 23, 2024
Dont let them book you the Star Wars floor
They put us on a floor called Star Wars. The room was so bare it was like staying in a YMCA. My wife booked this as a treat as she stayed there in the summer and said it was a luxurious hotel. The rest of the hotel was luxurious. Our room definitely wasn’t.
Paula
Paula, 1-night trip
10/10 Exceptional
Oct 17, 2024
Every thing was great
Jose
Jose, 2-night trip
10/10 Exceptional
Aug 17, 2024
The hotel is amazing and easy to get around with metro
William
William, 2-night trip
10/10 Exceptional
Sep 19, 2024
A fantastic hotel, well located and with Friendly & helpful staff. Highly recommend.
Daniel Adam Horan
Daniel Adam Horan, 1-night trip
10/10 Exceptional
Oct 19, 2024
Thoroughly enjoyed staying at the hotel, room was super comfy and well laid out. Would have been nice to visit the top floor but it was closed during our stay.
Short walk to metro station made it easy to get in to the centre.
nic
nic, 3-night trip
10/10 Exceptional
Oct 18, 2024
Hotel rooms are so nice every floor has a different concept
Octavio
Octavio, 1-night trip
10/10 Exceptional
Aug 10, 2024
Amazing hotel , amazing designes
Carlo
Carlo, 4-night trip
6/10 Good
Nov 17, 2024
My opinion like a 4star hotel, not a 5 star
GURDIAL
GURDIAL, 1-night trip
8/10 Very good
Oct 4, 2024
A great stay !
Receptionist was friendly. Lovely hotel both in and out - great concept for each floor ! Would've been nice the pool was open as it was still hot. View was amazing, food delicious and server was soo lovely as we were the only two ladies left towards end of closing
Grace
Grace, 3-night trip
8/10 Very good
May 5, 2024
I enjoyed the food and the hotel was very nice.
Stacey
Stacey, 4-night trip
10/10 Exceptional
Sep 14, 2024
Nice staff
Hourvash
Hourvash, 4-night trip
10/10 Exceptional
Oct 17, 2024
Nice.
Mike
Mike, 3-night trip
8/10 Very good
Jun 4, 2024
Good location station close to hotel made travel very easy.
Gerald
Gerald, 3-night trip
10/10 Exceptional
Feb 29, 2024
Very nice hotel , perfect location .interesting design.
Maria
Maria, 7-night trip
10/10 Exceptional
Jun 2, 2024
We love the Time we spent with This Hotel Puerta America it’s a beautiful hotel we love it
Reina Lizzette
Reina Lizzette, 6-night trip
10/10 Exceptional
Oct 5, 2024
Room design overdone - some people might have problems adjusting to it. Quiet room . Comfortable bed.