4/10 Fair
Jan 23, 2025
Terrible condition.
The bathroom toilet was barely connected and moved way too much. The lavatory sink faucet was also barely connected and moved around.
I made a mistake when booking this trip but did not check the refund/change box which I have never needed for any of the many other trips we have made from North Carolina to New Orleans, stopping for one night in Birmingham. I have never made the mistake of not making two reservations for the first night down and another for the night back up. I contacted Hotels.com immediately after the booking when I realized I mistakenly booked the entire week and paid over $500. I also spoke with the manager at the hotel who was rude, unwilling to discuss a refund, stating it would cost him. I'm not sure how, since he could double book those nights. I realize I made a mistake but I am disappointed he would not even discuss a solution with me. This is the second time we have stayed in this hotel but will never book it again and will never recommend it to anyone.
Donna
Donna, 1-night trip
Verified Hotels.com guest review