6/10 Good
14 July 2022
I made a request for cooking utensils initially and the hotel rejected me by email. Then When I checked in at 3pm, the usual time. they told me that they can give my request but the room will only be available at 4:30pm, NOT ACCEPTABLE! I told then they should have called me and not let me check in and wait for an hr and a half! Then they made me wait extra 10mins and they told me they will fix it and offered me comp drinks in the restau. After 5mins they came back saying They have the room ready and they will give me my request and a late check out. Of course that ia expected because they made a mess. I know it is high season but still NOT acceptable.
Ma Caridad
Ma Caridad, 1-night trip