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RedLevel at Gran Melia Palacio de Isora - Adults Only

5.0 star property
Adults-only beachfront hotel with spa, near Alcala Beach

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Photo gallery for RedLevel at Gran Melia Palacio de Isora - Adults Only

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
9 restaurants, lunch, dinner served; local and international cuisine
Couples treatment room(s), sauna, hot tub, steam room
9 restaurants, lunch, dinner served; local and international cuisine
Living area
With its beachfront location, RedLevel at Gran Melia Palacio de Isora - Adults Only offers the ultimate retreat for active travelers. Unwind with a body treatment or sports massage at the spa, practice yoga in the gym, or simply soak up sun by one of 3 outdoor pools. With volleyball and archery on site, there are plenty of ways to stay active during your stay.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Non-smoking
  • Electric vehicle charging point
  • Pet-friendly
  • Spa

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 poolside bars
  • 5 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • 24-hour fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Beach bar

Feel at home (6)

  • Separate bath and shower
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Red Level Deluxe

1 bedroom, premium bedding, minibar, in-room safe

Red Level Deluxe

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Club Lounge
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Red Level, Deluxe Room, Partial Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Red Level, Deluxe Room, Partial Ocean View

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Furnished balcony
Air conditioning
Club Lounge
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 49 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room, Partial Ocean View (Redlevel with Whirlpool)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, Partial Ocean View (Redlevel with Whirlpool)

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Club Lounge
LCD TV
Pillow menu
Blackout curtains
Premium bedding
  • 49 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level, Villa, Private Pool

1 bedroom, premium bedding, minibar, in-room safe

Red Level, Villa, Private Pool

Highlights

Garden
Separate sitting area
Private pool
Private indoor hot tub
Air conditioning
Club Lounge
LCD TV
Pillow menu
  • 120 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Red Level Junior Suite Large Terrace with Whirlpool

1 bedroom, premium bedding, minibar, in-room safe

Red Level Junior Suite Large Terrace with Whirlpool

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Club Lounge
LCD TV
Pillow menu
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Master Suite Ocean View with Terrace Bathtub

1 bedroom, premium bedding, minibar, in-room safe

Red Level Master Suite Ocean View with Terrace Bathtub

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 99 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Red Level Junior Suite Front Ocean View

View from room

Red Level Junior Suite Front Ocean View

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Air conditioning
Club Lounge
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Junior Suite Front Ocean View with Whirlpool

1 bedroom, premium bedding, minibar, in-room safe

Red Level Junior Suite Front Ocean View with Whirlpool

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Club Lounge
LCD TV
Pillow menu
Blackout curtains
Premium bedding
  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

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About the area

Map
Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife, 38686

What's nearby

  • Alcala Beach - 3 min walk - 0.3 km
  • Arena Beach - 6 min drive - 4.2 km
  • Playa San Juan - 6 min drive - 4.9 km
  • Los Gigantes Beach - 8 min drive - 6.4 km
  • Los Gigantes Marina - 10 min drive - 6.8 km

Getting around

  • Tenerife (TFS-Tenerife South) - 35 min drive
  • La Gomera (GMZ) - 132 min drive

Restaurants

  • ‪Pangea - ‬6 min walk
  • ‪Tapas y Mas Tapas - ‬5 min drive
  • ‪Sun Bean - ‬9 min walk
  • ‪Casa Amadeo - ‬5 min drive
  • ‪El Rincon de la Barriga - ‬9 min walk

About this property

RedLevel at Gran Melia Palacio de Isora - Adults Only

At RedLevel at Gran Melia Palacio de Isora - Adults Only, you can spend time at the beach enjoying beach umbrellas, beachside drinks and sunloungers, plus activities such as scuba-diving, snorkelling and surfing/body boarding are nearby. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and Ayurvedic treatments. La Terrasse, one of 9 restaurants, serves local and international cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 poolside bars, a 24-hour fitness centre and a snack bar/deli.

All-inclusive

All-inclusive room rates at RedLevel at Gran Melia Palacio de Isora - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Premium alcoholic drinks included
In-room minibar (non-alcoholic beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, French, German, Italian, Russian, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 110 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 16
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • Pets allowed (dogs only, 2 total)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • On-site parking only available on request
    • Free covered on-site self-parking
    • Free on-site valet parking
    • On-site parking is limited
    • Electric vehicle charging point on site

Other information

    • Smoke-free property
    • Caters to adults only
LOB_HOTELS

Property amenities

Food and drink

  • 9 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Tennis lessons
  • Padel court
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Volleyball
  • Archery
  • Segway hire/tours
  • Evening entertainment
  • Shopping
  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Whale watching nearby

Working away

  • Business centre
  • 14 meeting rooms
  • Computer station
  • Conference space (12917 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Segway hire/tours

Facilities

  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Piano
  • 24-hour fitness centre
  • 3 outdoor pools
  • Full-service spa
  • 3 outdoor padel courts
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
ROOM

Room amenities

Be entertained

  • IPod docking station
  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Recycling
STAR_OUTLINE

Special features

Spa

Spa by Clarins has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

La Terrasse – This poolside fine-dining restaurant specialises in local and international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
Le Bistrot Provencal – Overlooking the ocean and garden, this bistro specialises in French cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Nami Asian Bistro – This restaurant specialises in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
L´Olio Trattoria & Pizza – Overlooking the ocean and pool, this theme restaurant specialises in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Oasis Mediterranean – This poolside restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
MONETIZATION_ON

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 80 per pet, per day

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Eurocard
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

RedLevel Gran Meliá Palacio Isora Tenerife Hotel Guia de Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel
RedLevel Gran Meliá Palacio Isora Tenerife Guia de Isora
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Adults Only
RedLevel at Gran Melia Palacio de Isora - Adults Only Hotel
HELP_OUTLINE

Frequently asked questions

Does RedLevel at Gran Melia Palacio de Isora - Adults Only offer free cancellation for a full refund?

Yes, RedLevel at Gran Melia Palacio de Isora - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Yes, there are 3 outdoor pools.

Are pets allowed at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Yes, dogs are welcome, with a limit of 2 total. There's a charge of EUR 80 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Yes, there's free self and valet parking. Parking spaces may be limited. Electric car charging is available.

What are the check-in and check-out times at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.

What is there to do at RedLevel at Gran Melia Palacio de Isora - Adults Only and nearby?

Have fun with on-site activities such as archery, and improve your game on the tennis courts. Additional recreation on-site includes fitness classes, Pilates and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. RedLevel at Gran Melia Palacio de Isora - Adults Only also has 2 poolside bars, 5 bars and a 24-hour fitness centre, as well as spa services and a garden.

Are there restaurants at or near RedLevel at Gran Melia Palacio de Isora - Adults Only?

Yes, there are 9 on-site restaurants, featuring al fresco dining, local and international cuisine and garden views.

What's the area around RedLevel at Gran Melia Palacio de Isora - Adults Only like?

RedLevel at Gran Melia Palacio de Isora - Adults Only is a short 12-minute walk from Tenerife Beaches and 6 minutes' walk from Alcala Beach.

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RedLevel at Gran Melia Palacio de Isora - Adults Only Reviews

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Food
Room

Reviews

10/10 Excellent

Second time here, better than the first.
Derek, 6-night trip

10/10 Excellent

Amazing Hotel, amazing stay
Neall, 4-night trip

10/10 Excellent

Friendly staff, great selection of restaurants. Red Level is definitely worth the extra money. We will absolutely return
Emily, 7-night trip

10/10 Excellent

Beautiful facility and super helpful staff. Love them
Sury, 3-night trip

10/10 Excellent

Friendly staff and great location, not too many rules and regulations so you can just get on and enjoy your holiday on your terms. Highly recommend.
Ben, 7-night trip

10/10 Excellent

Red level staff … absolutely magnificent … they were helpful and responsive to all my needs and questions. I really want to come back as this was one of the experiences of a lifetime.
Alexander, 5-night trip

10/10 Excellent

Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.
Harry, 7-night trip

10/10 Excellent

Staff very good with lots assistance with several issues during our stay,would definitely recommend
Adrian, 9-night trip

10/10 Excellent

Excellent quite facility in a big hotel.
Igor, 6-night trip

10/10 Excellent

Beautiful everything
Leonid, 7-night trip

10/10 Excellent

Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary
Oliver, 3-night trip

4/10 Poor

Resort grounds and room size/cleanliness were fabulous, everything else was below average. Pool staff would not take an order - no service to save their lives, rather talk amongst themselves and would get upset when you'd walk to the bar to order - this resort could double/triple profits overnight if they learned and charged for service. I paid Red Level to escape kids and to relax - my ocean view room was over the Italian kitchen and other amenities downstairs, could hear loud noises, banging and yelling until 1-2 AM each evening. The high-end restaurant at Red Level was horrid! If you want to overpay for fluffy bite size crap you are in luck...just don't waste your time no matter how they market the experience. Americans - this is primarily a Spanish/Brit facility. The grounds are NOT huge they are adequate and simple to move throughout, the food is bland, most of the buffet are cold cuts and things you just won't eat (stewed tomatoes, cabbage salads etc... evenings they cooked steaks but still don't have a clue how to prepare (even with their chef hats on) the major option was would you like a sprinkle of salt on that? Make sure to bring an electrical converter to charge phones etc as everything is European. Nice hotel but really frustrating atmosphere when trying to relax and escape normal everyday issues.
Jeffrey, 6-night trip

10/10 Excellent

This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”.
Jacqueline Gaye, 4-night trip

6/10 Okay

We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.
Simon Richard, 10-night trip

8/10 Good

Priscilla, 5-night trip

6/10 Okay

Manuela, 4-night trip

6/10 Okay

David, 3-night trip

10/10 Excellent

Amanda Jane, 5-night trip

10/10 Excellent

酒店环境好，卫生服务设施齐全，舒适度
Gaoli, 5-night trip

10/10 Excellent

Adult only Redlevel area felt like a small hotel but with benefits of large luxury hotel. Lots of great pools.
Leslie, 7-night trip

8/10 Good

Patricia, 7-night trip

6/10 Okay

Daniel, 4-night trip

6/10 Okay

Andreas, 10-night trip

10/10 Excellent

Tutto perfetto. Un letto comodissimo, una doccia fantastica, personale all’altezza. Sono stati 4 giorni indimenticabili! Grazie Red Level!
Valentina, 4-night trip

10/10 Excellent

Kern Lysgaard, 2-night trip