Absolutely disgusting. Bed had sheets with seeds, fruit, and nuts in it. Shower curtain had hair and pubie hair all over it and there was an opened bar of soap with pubie hair on it in the shower. Disgusting. Everywhere was closed due to remodeling the building. Breakfast was very subpar. Food was gross
Information was not given out like it should be. Was very upset with visit as this was our first vacation getaway in two years. Very disappointed.
Tessa
Tessa (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年3月21日
Not Again
Get Rid of pay for parking it adds up if you have two car family not happy with this process.
William
William (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月17日
Kessha
Kessha (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月14日
Arnold
Arnold (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年3月11日
Worst stay ever! We checked in about 9pm and went to take a shower and there was no hot water. We reported it to the front desk and they told us they were working on it. At 11:30pm we went back down for an update and the maintenance man who had been working on the issue went home at 11 because that's when he gets off. She said it would be the first thing he worked on in the morning. The next morning at 9:30 am we went down for an update. The lady at the desk, Tamara, was RUDE! She said a pipe burst and basically no one had hot water and it was working fine at her last shift on Thursday. She said they had to call in the chief engineer to fix the problem.I asked if they knew it was a burst pipe when we checked in, and she just kept saying it was fine on Thursday! She didn't care at all and I have NEVER had such terrible customer service at this hotel! Letting us know at check in, or having someone come in to fix it through the night would have been the right thing to do. I don't know if we will stay here again. In the past, any issues have been handled promptly and the customer service is usually outstanding. This stay was so disappointing.
Denise
Denise (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月9日
A few issues … but overall a decent experience.
Everyone was friendly, but we had reserved a room with a king size bed - they were unable to accommodate this and we had to take a room with a queen sized bed .. not a huge deal, but we were surprised we weren’t able to get the room we reserved and paid for… The bed itself was very comfortable…. Also she was polite when she checked us in, but there was no apology - nor price adjustment for the room
Change and smaller bed . We asked if there would be a price adjustment and they said they can’t do that bc we booked through hotels.com. In addition - I had to take a cold shower the second day - hot water wasn’t working … the toilet didn’t flush well - had to flush several times for it to work. The door also didn’t lock unless you physically pulled it - it was just not latching closed properly. The breakfast was good - although the first day’s line was so long I didn’t have time to wait …
Thank you
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年3月3日
Jennie
Jennie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月3日
Very clean and convenient. Would highly recommend.
Krystal
Krystal (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月1日
Mark
Mark (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月24日
1 set towels
Arrived doing construction no problem. only one set of towels in room went down asked for more told they where busy but would bring some up it didn't happen
Tanya
Tanya (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月23日
Other than being under renovation the place was great.
Bruce
Bruce (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月22日
Kristen
Kristen (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月16日
Disappointed
Breakfast didn’t start before 730, so the soccer team could not eat. The main lobby was closed so it was hard to socialize.
Josh
Josh (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月16日
Excellent Stay...Terrific evening reception and breakfast.
Andrea
Andrea (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月16日
Paula
Paula (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月10日
khalilah
khalilah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月6日
Jessica
Jessica (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月4日
Kaitlin
Kaitlin (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月28日
Lobby was under construction dust and paint fumes coming out of stairwells were strong!