2/10 Poor
25 January 2025
Absolutely terrible!
I’m amazed at the ratings given this hotel. Perhaps the raters have never stayed in a hotel nicer than a Holiday Inn, and thus have no expectations. Our stay began with our discovery that there was no door man or other help with the luggage, even though we arrived at 8:00 pm. I was left to wrestle our bags myself up the stairs at the hotel entrance. Then, we were told that we had to take a room on the first floor or wrestle those same bags up three floors of stairs since their elevator was inoperable. Since I had paid extra for a deluxe room, this was another problem. Next, when we arrived at our first floor room, we discovered it was at best a 180 square foot room rather than the 280 square foot room we reserved and for which we paid. In short, the service was terrible and we were given a room much worse than that for which we paid. We obviously will not use this hotel again when we visit London, and I warn anyone tempted to do so to think twice.
Richard
Richard, 1-night trip
Verified Hotels.com guest review
