西柴郡及切斯特酒店

"I’ve stayed at this hotel a few times before, but unfortunately this visit was by far the worst. The air conditioning in the room wasn’t working, and this was never mentioned at check-in. I only discovered it after entering the room. To make matters worse, the room phone was also broken, so I had to walk back to reception to report it. Only then was I told that some of the hotel rooms had been without air conditioning for a while. Instead of offering a solution straightaway, the receptionist asked how many children I had. When I replied “just one”, I was simply told there were no available rooms with working air conditioning. It left me with the impression that if I’d had more children, I might have been given priority, which felt rather unfair. Finally I was only given an extra fan. That night was extremely hot, and both adults and children in the room struggled to sleep properly. The hotel really should handle this situation better. At the very least, guests should be notified by email or phone in advance. If I had known even a day earlier, I would have cancelled the booking and stayed elsewhere."

"I wish I have chance to visit the hotel but I didn't due to booking mistake. The Hotels.com and hotel staff are helping me for the cancellation refund and I hope to have further progress since there is not much new so far."

"Clean and tidy overall. Staff are attentive and professional. However, rooms facing the carpark were noisy overnight. I need asking for changing my room to the other side of the hotel."