坎納塔湖住宅酒店 - 渥太華

The logistics of staying in an apartment while they are trying to run as hotel were extremely poor. Keycards were separate from hotel and if not careful while attending pool area you can be locked between glass corridor and no access to either. Yes it happened. After a half hour wait for a nice couple to check in and walk down the corridor to become our saviours and going to front counter of designated check in I was informed they had nothing to do with the apartment complex. The kitchen was poorly stalked and unless you were going to fry everything in a small frying pan or boil in a half litre pot thats all was provided. All the advertised parking (free), was parking for residents only not hotel guests. If you require less than 500 m walk or with small kids dont rely on being able to park or unload near hotel rooms. Further front door security is extremely faulty as writer watched a man with his finger unlock inner door and walk in. There was no room or towel service saying there was washer and dryer in apt yet no soap provided. At over $200 a night was not even close to expectations. A week has passed and even though calls for management to return call, to date no return contact. Never would I recommend nor advise anyone to use this service. Its an apartment complex running an Air BnB service. This is not a hotel. Hotels.com needs to update this and not falsely identify this location as hotel.