Our stay was great, lovely spacious room, comfortable beds, coffee maker and superb views from our room
Food was great and pool area and bar was ideal for us
Paul (2 晚行程)
LÍVIA (6 晚行程)
Eduardo (9 晚家庭旅程)
Matthew (1 晚行程)
Roderick (3 晚行程)
Diana (1 晚行程)
Great Universal Stay
Great stay in a clean well maintained property.
Did not feel the scale and size.
We reserved the 2 bed family suite and suited us fine - although would have liked a relaxing chair.
I had tried to message the hotel about an early check in and received no responses on more than one occasion.
The chat feature worked better but the response would have benefitted from more personalised thought eg hurricaine in area, i was out my previous property early and had enquired about possible ealy arrival - very administrative response required.
On check in the desk clerk would have benefitted from a greater awareness of the property as i asked for a volcano bay view room and was advised that should be possible only to gather once outside my room i was on the wrong side of tye building.
Other queries on the texting service were dealt with brilliantly without fail and we found the food arrangements very good with items cooked to order - felt different to the mass catering experience i had last year at cabana bay.
All in all, fabulous stay, no experience with noise other reviews mention and the Universal transport service fantastic as ever,!
Katherine (4 晚家庭旅程)
Maravilhoso, vale muito a pena
Maravilhosa a estadia! O hotel é perfeito em todos os detalhes, quarto confortável e de ótimo tamanho, a equipe é super atenciosa e muito prestativa, o serviço de ônibus gratuito para os parques e citywalk é muito bom! Tem uma Starbucks dentro do hotel! Maravil