Excellent hotel and staff.
Well equipped for children
真實旅客
8 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2023年9月3日
Anton
Anton (8 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年9月2日
Amazing
It was pleasant stay for all of us
Liliana
Liliana (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2023年8月22日
Ferias
Bastante agradável. Apenas a confusão habitual de um hotel all included em pleno agosto. Mas boas instalações e um hotel bem localizado.
Tiago
Tiago (7 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2023年8月16日
OK but not great
We travelled as a family of four and stayed for a week all-inclusive.
Positives:
- Reception staff very friendly and helpful
- Food very good, always available and great selection
Negatives:
- Hotel very basic and not particularly well kept
- Constant waiting at lifts
- Loungers always 'reserved' by towels early in the morning, despite signs saying this is not allowed
BS
BS (7 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2023年7月12日
Gilda
Gilda (5 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2023年6月4日
Arrived to find Room and bathroom not cleaned properly after last guest. Really bad smell in the room and even after leaving the doors open , smell remained the same .
Hotel gave option of coming and cleaning room every 2 hours during my stay which I felt was very insulting as the basic standard of cleanliness was not met when I checked in and not sure how cleaning the room every 2 hours will make any difference to the horrid smell which I was expected to ignore ?
I had to check out with my child within 30 mins of checking in as could not stay in that condition.
Had to sit in the lobby and book another hotel , left in tears.
I was advised to speak with Expedia regards to refund and for the Hotel if we stayed or left it’s no loss as we had already fully paid and the room can be booked by another guest .
Expedia have advised that hotel management have declined to provide any refund .
Cost of hotel was nearly thousand pounds for adult and child for 4 days for a awful room with stench. Basically hotel made nearly a thousand pounds with a empty room with no guests 😢