Very excellent services. Especially for early check in service. Thanks again.
WEN-YU (5 晚商務旅程)
Jerry (2 晚商務旅程)
özçetin (1 晚行程)
Really poor hotel
Firstly, went to wrong hotel as one in European side and one in Asian side. Our fault but an easy one to make given that the they have the same name. Had a meal at the European one and it was okay. Good service.
Got to Asian side. Room looked nice at first but opened our window on the first day to a piece of concrete (see below pic), that was our view for our stay. Bed was big but air conditioner did not work so too hot at night. Got a lot of laughs on Facebook from the view. Although not so much laughing when you are paying through the nose every night.
Breakfast was bad. Limited offering. Both coffee machines broken, toast machine broken. Toast just fell off the back of the toaster and was left on the floor for a week as no one cleaned it up. Massive queue for omlette and staff couldn’t grasp the idea of making two at once. 🤔
Apart from some pockets of people, mainly poor service. The decor looks good when you walk in but food was abysmal and expensive!
We were stymied as there were no other affordable rooms in Istanbul at the time that we wanted to stay, otherwise we would have left.
Up to you guys, this is an honest opinion and probably being quite kind.
Christine (3 晚行程)
Ferhat (2 晚行程)
Mariah (1 晚行程)
This was a very nice hotel with friendly guest relations.
Mariah (2 晚行程)
The elite grand is a very nice hotel. I was pleasantly surprised!