We booked with this hotel mainly as an overnight stay before our early Machu Picchu day.
1. It was so loud at night until 2am with people playing volleyball right outside our window and partying, etc. We couldn't sleep!
2. We had to check out at 6:15 a.m. to start our hike at Machu Picchu. Well the front desk was closed. The guy promised us the night before he would leave fruits for us for breakfast because we're leaving early (their breakfast starts at 7am) and it wasn't even open lol. We called the WhatsApp number on the door, no answer.
We aren't mad about not keeping the promise of early breakfast. We are mad that front desk was closed with no response to calls so we had to leave our stuff to a random coffee shop before our big hike. They wasted our time & caused great distress before our Machu Picchu day.
3. the place is filthy. The towels and the sheets were stained from end to end without smelling nice. We ended up drying ourselves with our clothes.
4. They added 5% to our booking for using a credit card. They inform you that when you check in, but hotels.com doesn't mention that the booking is a cash price so I was annoyed.