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所有上海, 上海 (及附近地區), 中國住宿
1 間客房, 2 位成人
CHN上海市復興東路789號
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7.8
良好274 則我們所有的評價均來自曾入住的旅客。真實旅客
評價
  • 10.0
  • 8.0
  • 6.0
  • 4.0
  • 2.0

篩選評價:

274 則真實旅客評價

旅客評分

4.0中等入住 2020年01月04日
There was this one front desk who helped us check-in. Maybe he had a bad day that day, everything we were saying seemed to annoy him. He was not willingly to care for listening and his negativity was so contagious.
3晚好友同遊
Hotels.com 旅客真實評價
回應者:Guest Experience Manager Mercure Shanghai Yu Garde
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
2.0有待改善入住 2020年01月06日
透過訂房網預定、到酒店時、與預定不同,此外酒店與訂房網站都不願意提供消費單據。
YungMing1 晚商務旅遊
Hotels.com 旅客真實評價
回應者:美居上海豫园
尊敬的客人, 十分感谢您花时间告诉我们有关您在上海豫园美居酒店的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在美居,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。能否请您提供详细信息以便我们采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 真诚的
8.0心水之選入住 2019年12月25日
Reasonable price and good location.
Location is good and worth to stay in this Price range (HK$5xx).
2晚家庭旅遊
Hotels.com 旅客真實評價
回應者:Franky
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
6.0良好入住 2019年10月16日
因在馬路旁,汽車聲非常大,早上六時便被吵醒了。
Bing Yee2 晚浪漫之旅
Hotels.com 旅客真實評價
回應者:Franky Fu
尊敬的宾客您好! 非常感谢您下榻上海豫园美居酒店并与我们分享您的入住体验,非常抱歉马路的噪音让您的入住感受打了折扣,因酒店地处上海黄埔区核心地段,有部分房间朝向马路,如您对声音有高的要求,请您随时致电给酒店前台,我们可以帮您调整房间,安排非朝向马路的房间,再次向您表达歉意,也真诚的期待您再次入住上海豫园美居,我们将为您提供更为优质的服务体验。
10.0無與倫比入住 2019年10月18日
Great service, clean room.
Chen Ho4晚家庭旅遊
Hotels.com 旅客真實評價
回應者:Franky Fu
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
6.0良好入住 2019年10月17日
Nothing nearby, even not a convenience store. Just a modern hotel (relatively new), but when u call taxi by DiDi, the driver might not be able to pick you up at the entrance and just stay at another exit and missed you.
Hktraveller1 晚浪漫之旅
Expedia 旅客真實評價
回應者:Franky Fu
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
10.0無與倫比入住 2019年09月21日
整體很好,只是隔音有點不足
SO KUEN3晚好友同遊
Hotels.com 旅客真實評價
回應者:Franky
尊敬的宾客您好! 非常感谢您选择入住上海豫园美居酒店并分享您的入住体验,也非常抱歉在您入住期间给您带来了噪音困扰,您的反馈对我们非常重要,我们将对您反馈的隔音问题进行改进,再次感谢您的反馈,真诚的期待您再次入住上海豫园美居酒店,我们将为您提供更为优质的服务。
8.0心水之選入住 2019年09月21日
酒店離豫園、城隍廟很近,對面有超級市場,坐觀光巴士遊就在門口下車,還是比較方便,性價比高,是一個不錯的選擇,有機會還會入住。
Connie2晚好友同遊
Expedia 旅客真實評價
回應者:Franky
尊敬的宾客您好!非常感谢您下榻上海豫园美居酒店并分享您的入住体验,您的肯定是对我们最大的鼓励,我会与我的团队分享您的积极反馈,再次感谢您的分享,真诚的期待您再次光临上海豫园美居酒店,我们将为您提供更为优质的服务。
8.0心水之選入住 2019年09月05日
在完成訂此酒店時, 跟那客服要求想預留高樓層, 但對方沒有正面回覆是否可以幫忙! 氣憤! 另, 當辦理入住先, 前台職員稱無法替我們叫的士, 也稱不知那裡有地方食夜宵...明顯不想替住客解決問題! 可有一讚是, 當退房時, 那位前台非常主動幫我們叫的士!
JoyLEUNG2 晚浪漫之旅
Expedia 旅客真實評價
回應者:Franky
尊敬的宾客您好!非常感谢您选择入住上海豫园美居酒店并分享您的入住体验,非常抱歉我们前台的服务没能让您满意,我代表酒店向您表达诚挚的歉意,我们一定会根据您的反馈加强对员工对培训,提高我们的服务质量,再次感谢您的分享,真诚的期望您再次光临上海豫园美居酒店
10.0無與倫比入住 2019年09月04日
方便
大概十分鐘便能步行到豫園,房間也大概乾淨,鏡子挺有時代感的,可以開燈!美中不足是房卡因為系統更新的關係,有點問題,很多時候也無法拍卡,導致需要半夜找職員重新開通,而且只有一張,建議每房派發2張供2位客人。
1晚家庭旅遊
Hotels.com 旅客真實評價
回應者:Franky
尊敬的宾客: 您好! 感谢您入住上海豫园美居酒店并分享您的入住体验,你的反馈对我们非常重要,根据您对反馈,我们将马上核查改进我们对房卡系统,避免再次发生这样对事情,我们也会在客人入住对时候,询问客人是否需要额外的房卡,以保证客人面临同样的问题,以提高宾客体验,再次感谢您的反馈,真诚的期望您能再次入住上海豫园美居酒店
10.0無與倫比入住 2019年07月21日
小清新
從地鐵站老西門走十分鐘左右便到了,十分方便。酒店是法式小品設計,清新舒服。雖然不是大酒店,做感覺還好
Ching yin1 晚浪漫之旅
Hotels.com 旅客真實評價
10.0無與倫比入住 2019年06月12日
設計時尚,方便的酒店
一進酒店便聞到好舒服的香芬,大堂設計非常時尚,房間設計優雅,非常夠大。酒店附近是香港名都商場,根本不用擔心食的問題,商場前些還有一間24小時營業的按摩店,白天玩到倦後,晚上便可以去按按。 酒店位置需要距離兩個地鐵站大概十分鐘步行時間,但我覺得位置尚算可以。我住二樓,隔音幾好的,聽不到任何噪音
Kai Chung Jacky4晚好友同遊
Hotels.com 旅客真實評價
回應者:General Manager Amanda Liu
尊敬的客人: 感謝惠賜有關下榻上海豫園美居酒店的寶貴意見。聽到您對我們工作的肯定,十分開心。 我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務品質,我相信這個回饋將給我們所有的員工帶來莫大的鼓舞。 再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨。
8.0心水之選入住 2019年06月19日
Nice hotel in Shanghai
Good location
1 晚商務旅遊
Hotels.com 旅客真實評價
回應者:General Manager Amanda Liu
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
8.0心水之選入住 2019年06月20日
Nice hotel
Good location
Ben1 晚商務旅遊
Hotels.com 旅客真實評價
回應者:General Manager Amanda Liu
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
8.0心水之選入住 2019年06月17日
Good stay
Nice hotel
1 晚商務旅遊
Hotels.com 旅客真實評價
回應者:General Manager Amanda Liu
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
8.0心水之選入住 2019年06月18日
Good stay
Nice hotel
1 晚商務旅遊
Hotels.com 旅客真實評價
回應者:General Manager Amanda Liu
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
10.0無與倫比入住 2019年06月07日
The hotel is quite new and lack of facilities. Recommended
1 晚浪漫之旅
Expedia 旅客真實評價
回應者:General Manager Amanda Liu
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
8.0心水之選入住 2019年06月10日
地點方便,房價便宜
離老西門站10分鐘,整體住宿整潔寬敞,價錢便宜,而加對面已是m2商場,到豫園及上海老街都很方便。
1 晚浪漫之旅
Hotels.com 旅客真實評價
8.0心水之選入住 2019年05月22日
整潔整潔整潔整潔整潔整潔整潔整潔整潔整潔整潔整潔整潔整潔整潔整潔整潔整潔整潔整潔整潔整潔整潔整潔整潔
MatthewYong3 晚旅遊
Expedia 旅客真實評價
6.0良好入住 2019年05月15日
Mercure Hotel is located in the downtown area and quite closed to a metro station. There is a shopping mall locating opposite to the hotel which is convenient for buying things and lunch and dinner. Attractions such as Yu Garden and The Bund and many shopping malls around. The hotel is clean and tidy. I stayed this hotel brand in UK before so that I also prefer staying the same hotel brand in other countries. The hotel decor is good and there are some rooms for improvement at the reception.
Iceberg2 晚旅遊
Expedia 旅客真實評價
回應者:General Manager Amanda Liu
Dear Guest, Thank you very much for your most recent stay with as at Mercure Shanghai Yu Garden and for sending your stay review. Your ratings and constructive comments are very valuable for us in order to continue improving our service. I will share your comments with our team and will strengthen the training for Reception staff so that we meet your expectations and needs better in the future. Thank you again for sharing your experience. We are excited welcoming you back again soon and to make you 100% satisfaction. Sincerely,
4.0中等入住 2019年04月18日
地點距離地鐵站太遠了、房間內的充電不穩定,經常斷、只有一塊半身鏡十分不方便,房間電話沒有清楚寫明如果聯絡大堂服務員。房屋是舒適但配套不太好。
Ms.Leung3 晚旅遊
Expedia 旅客真實評價
回應者:General Manager Amanda Liu
尊敬的客人, 感谢您花费宝贵的时间分享您的经历。我们虽然致力于为顾客提供好的住宿体验,但很显然我们的服务仍然存在缺失,且不能使您满意,对此我们深表歉意。 对于您所反馈的情况,我们酒店相当重视。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 您的评论对我们学习并改进我们的服务非常重要,再次感谢您的真挚评论,并衷心希望您的下次入住能看到我们的改变,给您满分的体验。 谢谢!
10.0無與倫比入住 2019年04月24日
最後有升等級服務很好有AI 有進步..................................
上海豫園美居酒店2 晚旅遊
Expedia 旅客真實評價
回應者:General Manager Amanda Liu
尊敬的客人: 感謝惠賜有關下榻上海豫園美居酒店的寶貴意見。很高興我們能成為您差旅住宿的首選。 我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務品質,旨在為每一位賓客營造舒適便捷的入住體驗,成為您商旅途中的家外之家。 再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨,能更細緻的體會到美居高性價比的入住體驗和高品質的服務標準。祝您生活愉快。
4.0中等入住 2019年04月18日
Nth like an Accor hotel I hv stayed before, it just a typical china hotel
Jeannie2 晚旅遊
Expedia 旅客真實評價
回應者:General Manager Amanda Liu
Dear Guest, Thank you very much for your most recent stay with as at Mercure Shanghai Yu Garden and for sending your stay review. Your ratings and constructive comments are very valuable for us in order to continue improving our service. From your ratings I do understand that your experience did not meet your expectations during your stay. If you could kindly offer the exact details of your stay I will attend to the matter personally and immediately. Once again, I may thank you very much for taking the time to review us and we are excited welcoming you back again in very near future. Sincerely,
8.0心水之選入住 2019年03月11日
Things are good and it is near to metro station Staff are also very helpful
3晚好友同遊
Expedia 旅客真實評價
回應者:General Manager Amanda Liu
Dear Guest I thank you very much for your most recent stay at Mercure Shanghai Yu Garden and appreciate that you have taken the time sending us your review. Great that you have enjoyed stay with us overall and that the hotel location. All ratings and constructive comments are very valuable for us in order to continue raising the bar of services. We are excited welcoming you back again in very near future. Sincerely,
8.0心水之選入住 2018年12月25日
酒店的前台工作人員態度很好,服務也很貼心,夜晚附近沒有餐廳,我地沒有手機號碼,職員也很樂意代為網上訂餐。但酒店地點離地鐵站有一定距離,值得注意。基本上不錯。
Darryl4 晚旅遊
Expedia 旅客真實評價
回應者:William Su
非常感谢您选组入住上海豫园美居酒店!十分高兴看到您与我们分享此次的入住体验。距离酒店最近的地铁站是上海老西门站,从6号口出发向东步行约5-10分钟即可抵达酒店,我们十分感谢您对酒店服务的肯定,我们会持续完善酒店的各项服务于设施,期待您再次体验美居生活!
8.0心水之選入住 2018年12月25日
Located in a walkable distance to metro station
Recently renovated, our room is new and clean. The hotel provides free snacks and hot drinks at the lobby which we are really appreciated. In winter this is extra warm to us.
2晚家庭旅遊
Hotels.com 旅客真實評價
回應者:William Su
Dear guest, Thank you very much for staying at Mercure Shanghai Yu Garden recently. In name of the entire team, I wish to thank you for sharing your positive comments with us and the travel community. Please be certain that your positive comments are extremely important to us. We sincerely hope that we have the chance welcoming you here again in the not too distant future. Once again, thank you for staying at our hotel and we all wish you pleasant upcoming travels. Best regards,

以下繁體中文評價來自其他國家/地區的酒店房客

8.0心水之選入住 2019年10月24日
地點佳
地點佳, 住房乾淨舒適但隔音不太好,會聽到車聲!
Mengmei3晚好友同遊
Hotels.com 旅客真實評價
回應者:Franky
尊敬的宾客您好! 感谢您下榻上海豫园美居酒店并与我们分享您的入住体验,非常抱歉隔音问题让您入住体验打了折扣,酒店坐落于上海黄浦区核心地段,有部分房间临街,如您对声音较为敏感,请随时致电酒店前台,我们将为您调整房间,以免您对入住体验受到影响,再次感谢您对分享,祝您身体健康
10.0無與倫比入住 2019年10月09日
滿意
Li Ling3晚好友同遊
Hotels.com 旅客真實評價
回應者:Franky Fu
酒店回复内容 : 尊敬的宾客您好!感谢您下榻上海豫园美居酒店并与我们分享您的入住体验,也非常感谢您给我们好的评价,在美居,为每位宾客提供优质的服务是我们一直的追求,真诚的期待您再次光临上海豫园美居酒店,我们将为您提供更为优质的服务,感谢!
4.0中等入住 2019年09月11日
They gave me the smallest room in the hotel and that room only had internal windows and was a bit dirty. The room was totally different from the pictures they posted on the website and if I knew the truth earlier I would not book this hotel. They upgraded the room for me when I complained about the difference but I did not think they would do the same for all clients who share the same thoughts. Very disappointed.
3晚好友同遊
Expedia 旅客真實評價
回應者:Franky
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
6.0良好入住 2019年09月24日
早餐雖豐富但菜色普通
2 晚商務旅遊
Expedia 旅客真實評價
回應者:Franky
尊敬的宾客您好!感谢您下榻上海豫园美居酒店并给我们留下宝贵的点评,也非常遗憾我们的早餐没让您满意,接下来我们一定和餐厅进行积极沟通,对我们的早餐菜品进行改进,再次感谢您分享您的体验,真诚的希望您的下一次光临。
8.0心水之選入住 2019年09月23日
房間舒適,離地鐵站有點距離.早餐豐富但是早餐管理不太好,我訂的不含早餐,第一天飯店早餐我有去吃,沒要求我簽名只是問我房號,第二/三天我並沒有去吃早餐,但退房時告知我共去吃二次早餐,雖然最後只收我一次的費用,但是感覺不舒服像是我吃霸王餐,希望管理方面能夠改進
1 晚商務旅遊
Expedia 旅客真實評價
回應者:Franky
尊敬的宾客您好!感谢您选择入住上海豫园美居酒店并和我们分享您的入住体验,非常遗憾我们的早餐没让您满意,接下来我们一定和餐厅进行积极沟通,加强我们的早餐管理,提高我们的早餐服务一辆,再次向您表达歉意并真诚的希望您的下一次光临。
8.0心水之選入住 2019年08月02日
太好了!非常方便 !待客熱情❤️
1 晚旅遊
Expedia 旅客真實評價
10.0無與倫比入住 2019年06月09日
飯店乾淨舒適,交通及吃飯方便的地點
離城隍廟不遠,走路的方式也可以到外灘,乾淨簡約的飯店
Chengkai1 晚商務旅遊
Hotels.com 旅客真實評價
10.0無與倫比入住 2019年03月29日
推荐美居
新装修的美居,很ins风,各种设施很棒,位置也不错,健身房略小
RONG1 晚浪漫之旅
Hotels.com 旅客真實評價
10.0無與倫比入住 2019年04月17日
大體上交通方便。離地鐵老西門約10分鐘 公交車站牌就在飯店下 搭公交車更是方便 不用走太多路 對面有超巿和美食街。 往小桃清真寺的方向走 商家越是貼近當地生活 市集價位親切 飯店房間設計很美
4 晚旅遊
Expedia 旅客真實評價
回應者:General Manager Amanda Liu
尊敬的客人: 感謝惠賜有關下榻上海豫園美居酒店的寶貴意見。很高興我們能成為您差旅住宿的首選。 我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務品質,旨在為每一位賓客營造舒適便捷的入住體驗,成為您商旅途中的家外之家。 再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨,能更細緻的體會到美居高性價比的入住體驗和高品質的服務標準。祝您生活愉快。

以下英文評價是其他國家/地區的旅客發表的

8.0心水之選入住 2020年01月22日
This property was definitely a little different than other hotels I've visited. Staff was so helpful and accommodating.
5晚家庭旅遊
Expedia 旅客真實評價
回應者:Guest Experience Manager Mercure Shanghai Yu Garde
Dear Guest, We very much appreciate Your comments regarding Your stay at the Mercure Shanghai Yu Garden. It is always a pleasure to receive positive feedback. I will share Your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank You again for sharing Your experience, and we hope Your next visit will be as pleasant as the previous one. Sincerely,
10.0無與倫比入住 2019年12月24日
Very a nice place, convenient modern and comfortable. Accidentally book one more night so negotiated with staff to upgrade the room by cancel on night turns out to have a free upgrade in the end. Very appreciate and completely out of exception!!! Definitely gonna come back again next time!
Zay9 晚旅遊
Hotels.com 旅客真實評價
回應者:Franky
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
10.0無與倫比入住 2019年12月14日
Excellent Shanghai Trip
We arrived the hotel at 9am+ in the morning and they let us check in immediately to rest. The location is so good and is so convenience to go all the sightseeing places. Right opposite the hotel is a shopping centre, we can get the foods easily. Highly recommend.. 👍👍👍
Chua6晚家庭旅遊
Hotels.com 旅客真實評價
回應者:Franky
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
10.0無與倫比入住 2019年12月17日
Nice and comfortable stay Clean and comfortable Easy to reach
Norman1 晚商務旅遊
Expedia 旅客真實評價
回應者:Franky
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
6.0良好入住 2019年11月27日
Disappointed
At check in hotel didn’t have our correct booking we booked 6 rooms, hotel received a booking for one room from the app. We waited very long time for check in Hotel main entrance is not same as shown on pictures, this is the restaurant entrance. And the restaurant is closed! This is not the official Mercure hotel. In Chinese it’s a different brand ( as we were told by Chinese friends)
Daoud1 晚商務旅遊
Hotels.com 旅客真實評價
回應者:Franky
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
10.0無與倫比入住 2019年12月11日
Thank You.
1晚家庭旅遊
Hotels.com 旅客真實評價
回應者:Franky
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
10.0無與倫比入住 2019年12月01日
it was in quite place good place to live near metro
muhammad2 晚商務旅遊
Expedia 旅客真實評價
回應者:Franky
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
8.0心水之選入住 2019年11月27日
Average
Standard hotel very basic amenities
2晚好友同遊
Hotels.com 旅客真實評價
回應者:Franky
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
8.0心水之選入住 2019年11月16日
Good Business Hotel
Nice Hotel for business stay purpose. Good Service & Hopitality. Very responsive & co-operative staff
Chirag3 晚商務旅遊
Hotels.com 旅客真實評價
回應者:Franky
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
6.0良好入住 2019年11月20日
Not a bad place. Good location but it’s near a big road and is very cold (clinical, not temperature)
Steven2 晚商務旅遊
Hotels.com 旅客真實評價
回應者:Franky
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
8.0心水之選入住 2019年11月06日
Very nice hotel, would love to stay there again,only let down was the lack of staff on reception,one person dealing with reception on arrival and departure,but staff were very helpful The hotel was also in a good location to walk to town
3 晚旅遊
Hotels.com 旅客真實評價
回應者:Franky Fu
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
6.0良好入住 2019年10月24日
The hotel is exceptionally clean and the rooms are very spacious. The major downside was the staff and customer service experience. Front desk staff were so unhelpful and unfriendly. They don't smile or greet you well when first checking in or even when passing by the front desk, very low standards for a well known chain of hotels. Definitely need more training and education in the hospitality department, not a welcoming experience at all.
Anna9晚家庭旅遊
Expedia 旅客真實評價
回應者:Franky Fu
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
10.0無與倫比入住 2019年10月25日
My
One of the best hotels. Very new hotel, clean, and convenient. The bed is so comfortable. staff are very helpful.
My6 晚旅遊
Hotels.com 旅客真實評價
回應者:Franky Fu
Dear Guest, In name of the entire team at Mercure Shanghai Yu Garden, I would like to thank you for staying at our hotel recently and for sharing your experiences with us and the Expedia community. We truly value both positive and constructive feedback as this helps us to constantly improve our product and services. We are feel sorry that you did not fully enjoy your stay. It is always our utmost priority to ensure all our guests feel satisfied while and we are saddened that we could not succeed. From your ratings I do understand that during your stay you have experienced challenges with Reception staff service. We will strengthen the training so that we meet your expectations and needs better in the future. Once again, we thank you for staying with us and we are excited welcoming you back again soon and to make it right. Yours Sincerely
8.0心水之選入住 2019年10月04日
Like - Convenience and good services Dislike - none
3 晚旅遊
Expedia 旅客真實評價
回應者:Franky
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back to Mercure Shanghai Yu Garden. Sincerely,
10.0無與倫比入住 2019年09月19日
Good location. Staff are helpful and courteous, with flexible arrangement. Mr James Yan granted upgrade of my room for the 10 Nights stay, I am most grateful for his help. Will be back here for Shanghai trip.
Chua10 晚浪漫之旅
Expedia 旅客真實評價
回應者:Franky
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
很抱歉,此住宿未有旅客相片。
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