I gave my preference for a non smoking room on a high floor so was disappointed that the only available room was a smoking room on level 5. Despite being assured it was throughly cleaned, the room stank of smoke and all the furniture was covered in cigarette burns (literally every surface!)
After complaining and a 10 minute wait at reception, we were given a much better non smoking room. The room was very nice and much cleaner however there were still a few things that were disappointing for a room at this price point. There were small stains on both sets of sheets we had, dirty pans in the kitchen, the towels were a bit ragged. There were also engrained stains on the sofa and on the desk. There were also no hand towels or face cloths provided, just 2 towels and 1 robe. Not good value for money.