Dissapointing experience considering this is a 5* hotel. First night we arrived and checked in. Staff were friendly but unfortunately the internet in our room was not working. Because it was late (10pm) we were advised to come back in the morning which was fine. That night my nights sleep was awful. The room was noisy and all i could hear all night was the people.in the room above. They were not partially noisy. But just due to the age of the building i could hear every step on the floor above as well as just normal conversation. Then in the morning we went to open the curtains and they didnt open due to a fault with the cords. Anyway we asvised reception of the issue with the internet (again) and also the curtains not opening before we left for the day. Arriving back late, we went to our room to find that the internet still was not working and likewise the curtains had now been opened, but would not close as they were still broken. Eventuality reception gave us a new room and at 1am we were walking through the hotel transferring all of our belongings. Overall, beautiful hotel in a great location, and the staff were freindly but i was expecting a lot more from this hotel and ultimately was left very dissapointed considering the cost. Maybe we just unlucky.