密蘇里州聖路易斯聖查爾斯希爾頓特魯酒店 - 聖查爾斯

Cute little hotel, very clean and comfy.

We had not realized when booking our room how sparse the accommodations were. It was like an ikea show room meets hotel. It was clean and the bed was comfortable, however our room was never cleaned during our stay and we had to request fresh towels and washcloths. It would be a good place if you don’t plan to spend much time in your room.

We got there an hour after possible check in time. Our room was not ready. We waited an hour in the lobby. After an hour I checked and they gave us a room. When we went up to the room it was a king room. We had 4 people with us and I had reserved a room with two queens. We had to go back down and the girt at the desk was nice but the manager was very rude. She said that they had a group of cheerleaders check out late and they were really behind. It was said in a way that implied that we we should just understand. By this time it was getting close to dinner time and we needed to freshen up in our room to go to dinner. The room was clean, they just could not let us into our room because they were waiting on towels and even though I explained we did not need towels right then, they would not let us into our room until the room was completely done. I tried to get them to move towels from the many singlw rooms that were cleaned to our double room so we could gain access to it. However, the manager again was really rude and would not do that because then she could not rent out those rooms if a person came in needing a room. I was a customer already there needing a room and they were concerned more about a hypothetical future customer coming in the door. It was three hours after check in before we got our room. Manager was unconcernded about this and was rude the whole time. I have never stayed at a Hilton before and never will again

Nice and clean hotel. Would highly recommend.

The staff was great and hotel was nice but rooms were noisey. We heard the people above us until 3 am Because the floors are not carpeted and the traffic outside was also loud. It’s a busy area. Not very relaxing