Average. It was a bit odd no one was at the desk during check out time on Sunday ( a…
The lady checking us in was beyond rude. We went to our room, it stunk like cigarette…
此住宿聲明其有遵循Commitment to Clean (精選國際)及SafeStay (美國酒店業協會)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
住宿經過專業清潔；住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
此住宿確認已遵循Commitment to Clean (精選國際)指引採取清潔及消毒措施。
此住宿歡迎各種性取向及性別認同的旅客 (LGBTQ 友善)。
入住時使用的信用卡 (以備雜費之用) 之持卡人姓名，必須是主要訂房人。
Checked in at 8pm. Got to my room and the pillow cases weren’t on the pillows nor were they even in the room for that matter. Then I went to front desk (mind you I work at the army hotels) but beside that I asked why I didn’t have pillowcases clerk says “yes she just cleaned the room she was the only housekeeper here so she was busy” okay so I pay $127 for a room without pillowcases because you’re housekeeper was the only one on shift? I MEAN IT WAS A FREE NIGHT only had to come out of pocket for $30 BUT I use hotel.com app a lot I didn’t deserve to use my free stay on a room that wasn’t worth it. Why not roll the room over til the next day to avoid a guest coming to front desk? I mean that’s what I would have done. It wasn’t like the hotel was booked and no rooms were available but that wasn’t the case. THEN!! My shower looked like it wasn’t even touched. And it wasn’t a surprise to me because I’ve fired workers for exactly that reason not cleaning the shower!! WHO DOES THIS?? it was hair in my shower everywhere ALL OVER THE SHOWER THE WALLS I didn’t even go back to the front desk I just took pictures and sent it to their corporate. OH and went to the store to get bleach gloves and shower cleaner and cleaned the bathroom how it should have been done!!!! GET IT TOGETHER!!!!! WOODSPRING
1 晚旅遊, 2021年07月18日
Front desk very unprofessional upon check in. Nice hotel but some front desk staff has to go. Either train them better or get better people w manners. Bed is very uncomfortable, pillows are the worst.
2 晚旅遊, 2021年07月17日
The Hotel itself was clean and the mattress' were VERY COMFORTABLE, but i had to exchange my used towels to get CLEAN TOWELS; Im sure the same was true for the sheets. There also was alot of dogs on site when i was there, in fact the hallway smelled of dogs, but it was near the highway and local shops, so i guess it was an okay stay.
Cynthia, 7 晚商務旅遊, 2021年07月16日
Overall was ok. Ran out of hot water in the evenings and towels in short supply
Jennifer, 7 晚家庭旅遊, 2021年07月05日
No shampoo not lotion etc…..
1 晚浪漫之旅, 2021年06月12日
Very dissapointed with this hotel. I arrived a bit after the scheduled time for the room to be available and was told it would be about another 30 minutes. I asked if I could use a restroom, but was told that they didn't have public restrooms. I said I wasn't the public as I was a guest. He said that I was not a guest until he checked me in! Regarding other aspects, the facility was very modest - no shampoo, no box of facial tissues and no coffee pot, but a note said that they would sell us a coffee pot. The room had one issue on cleanliness. And the cost was not much less than other brands and it did not accept my free room owed by hotels.com. To repeat in a word, dissappointing.
Andrew, 2 晚家庭旅遊, 2021年06月11日
Was just passing through on a cross country trip. Service was not that great and there was no one onsite if you are planning on checking out in the early morning. I had to call and let them know to check me out. Floor in room wasn't really clean it had dust bunnies. Overall experience was okay.
1 晚旅遊, 2021年06月09日
We arrived late to check in. Once we got in the room,my child needed the bathroom. I open the toilet and it was disgusting! As if it’s been dirty for a while and not cleaned. Because it was already late,there was no service to call fast enough so I literally had to put my hand in a plastic bag and used my Lysol wipes to clean the dam toilet so she can use it. There were no towels at all,no toilet paper either. Next morning,I saw a maintenance worker and told them everything, just got a “dang really”,gave me towels,And an apology. I would’ve left but I had already paid for the week to stay(I guess u get what you pay for) Elevators&hallways always smelled like someone was smoking and I’m not talking bout regular cigarettes. Front desk people were kind but they were always late to open front window for any service or complaints. Thankfully we were only there to sleep.We left early and came back late. We ended up extending our visit in Chicago, so once we checked out from here, I booked at another hotel for the rest of my visit.
7 晚家庭旅遊, 2021年05月23日
We stayed there for about a week and a half and not once did they offer to clean our room or clean our linens and or fresh towels or extra toilet paper no room service what so ever not even to take out the trash one day i placed the trash outside of the room and the guy at the front desk checking the rooms threw the trash bag back in the room while i went downstairs after i could not find him and had to take out the trash myself upon check in the guy was rude and not helpful at all over all an unpleasant stay will definitely not stay here again look elsewhere even if you have to pay a little extra
11 晚商務旅遊, 2021年05月05日
we did not stay there because this hotel gave away our room at 4pm with no apology because i guess it is their normal practice to overbook and then refuse customers with reservations.
1 晚家庭旅遊, 2021年05月01日