I was slightly disappointed that there was no flexibility for early check in. I traveled with an infant and had been awake for 36 hours so I was hoping to be able to at least take a nap before venturing out into the island. My flight landed at 11:30am and I had to sit in the property’s office until almost 4:00pm with my children, including my infant son who had diarrhea due to teething. My teenage daughter was crying because she was so exhausted. Once we got to the room, we all ended up falling asleep and lost the day. I feel like if they were more flexible with check-in, we would’ve napped and had a chance to explore the island. I also asked for a pack and play or a crib for my son and they had both options, but they were both very unsafe. I gave the pack and play a chance the first night and I ended up staying awake the entire time because my son kept getting stuck between the mattress and the mesh. The next day I went to Pricesmart and bought a Graco playpen, which we ended up paying $180 for. After that everything seemed great since the facilities are very clean and have a full kitchen, TV, fridge etc. Sadly the last couple of days of our stay we woke up to a sound of birds right above where my son was sleeping. We then noticed what seemed to be a hole where birds were making a nest. On the second day of having this issue, Ana helped us and sent maintenance to check it out. They were very responsive and caring to my concerns and took action. Sadly the birds remained.