First, from the moment we arrived, the staff were all welcoming and friendly. Front desk staff assisted us a few times with excursion information. Wait staff in the restaurant were attentive, and the bartender, Andre, learned our names on day 1 and greeted us every day. The food was delicious and varied every day. Our room was very spacious and clean. On one occasion our A/C stopped, and we were immediately given a new portable unit to get us through. The views of the ocean across the street were incredible. A definite hidden gem!