沙迦阿爾薩拉姆大酒店 - 沙迦

It was horrible stay at Al Salam grand hotel Sharjah... very poor reception service and dirty rooms, on top of all this misery, they only provide soap, shampoo and towels on the first night of your stay then you need to pay extra for this in all other nights or you get your own towels and shampoo..!? This is the first hotel ever I faced such misery that I had to leave the second day, however they charged me for the whole four night reserved!!!...the rooms are smelly and filthy ... I don’t even recommend it for animals stay ....!!!!!?? Also they requested to hold my passport as security which I refused totally of course ... In summary they are very bad and only money oriented with no customer service at all.... I think they are a shame on the hotel industry and should be kicked out of such business....thanks Mohammad Almomani

The room was very spacious, comfortable and well kept. The reception staff were helpful and friendly, however they seemed to be uncertain about things like room service, when the restaurant was open or closed, taxi and bus services to and from the hotel. Although they were very friendly and tried to be as helpful as they could, there was a general lack of professionalism: there was a lady at the concierge desk talking loudly on her cellphone, the key cards didn't work correctly, the staff were casually dressed (which is not what you expect from a 4 star hotel) and the Lobby bathroom was not serviced. Overall our stay was lovely and the staff were pleasant and accommodating.