This was a family vacation. What an absolutely beautiful hotel. We got a river swim up.…
We truly enjoyed our stay. Staff and guest were friendly. The heated pool was everything!
此住宿聲明其有遵循Safe Travels (世界觀光旅遊委員會)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
SPA 天天開放。18 歲以下住客禁止進入 SPA。
可攜帶寵物但需額外收費 每隻寵物每次住宿 MXN 3000服務類動物豁免收費
18 歲以下住客禁止進入 SPA。店內保安設備包括煙霧探測器，讓住客安心放心。
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
每間客房在各次預訂之間會留空至少 24 小時 日。
此住宿確認有遵循Safe Travels (世界觀光旅遊委員會)清潔及消毒指引。
如需轉乘服務，旅客必須於到達 72 小時前聯絡酒店，酒店電話號碼請參閱預訂確認書。
Hotel was provide evidence of my positive COVID-19 test on DEC 14th, and still has refused to refund or voucher my stay scheduled for DEC 20th. Apparently they want positive COVID carriers infecting their patrons and staff.
Justin, 3 晚旅遊, 2020年12月20日
Magic place with a very excellent service
Cristian, 3 晚家庭旅遊, 2020年12月11日
It was my first time in this hotel I was very happy to stay in this place I stay 2 nights. I spend 2 hours doing the check in they offered a special breakfast the next day I went the next day and they tried to sell me I membership I spend 4 hours in this meeting. The guy how was selling the membership was a good guy but we spend almost 6 hours total. I know that is part of the business offer the membership but the customer first need to enjoy the hotel and in the end offer the membership. The hotel is a nice place the restaurants some are good others regulars
AlbertoGonzalez, 2 晚家庭旅遊, 2020年11月28日
The food and staff was amazing. The hotel was clean and beautiful. I would definitely come back. The only downside was that our room wasn’t ready at check in. We did not get the bed that was requested. The concierge explanation took a really long time and we were starving after a very long flight. I signed up for the 90 min talk the following morning. It was way longer than 90 minutes and the man continued to ask very intrusive financial questions. When I was about to cry, they finally “released” me to enjoy the rest of my vacation. If the presentation had been quicker and the pricing to become a member more upfront and less like a fast talking used car salesman, I probably would have purchased the membership. This is the nicest all inclusive I’ve been to. We loved the parks except for Xel-ha. The main issue with the water park was that over 1/2 of the activities are an additional charge and when you arrive by 10 am you are stuck there until the bus comes back at 5:30. It was more of a 1/2 day activity. Definitely book your dinner reservations early. Overall it was a great vacation.
Lisa, 4 晚家庭旅遊, 2020年11月26日
Great hotel will be coming back
Edgar, 5 晚家庭旅遊, 2020年11月23日
Nice Hotel, great service, clean, Giovanny from el mercado is excellent. I will focused more on forcing distance on guess.
VictoriaERuedaS, 5 晚浪漫之旅, 2020年11月22日
Good hotel, good staff, good food, good pools, good room
5 晚家庭旅遊, 2020年11月22日
This property is amazing, its like a dream , best hotel I have ever stayed.
Sergio, 7 晚家庭旅遊, 2020年11月21日
Fantastic place - great variety of things to do with our 5 yr old boy - great kids club - amazing service...
Maria C, 7 晚家庭旅遊, 2020年11月21日
The Hotel is incredible!!! They picked us up at the airport and it was included. As soon as you get to Hotel Xcaret, it explores your five senses with an amazing view, delicious tiny popsicles, refreshing small wet towels, a unique scent (the hotel always smells like Maracuya), and beautiful music in the lobby! They welcomed us "home" early for our first day ("welcome home" is their greeting), and for our last day they allowed us to stay there until it was time to go to the airport (0730 pm), and their bus took us there for no extra pay. Everybody was so nice and helpful all the time. And just remembering the food!!! I think I gained weight because I couldn't stop eating marquesitas!!! For breakfast, the restaurant BIO has a delicious avocado toast to compliment with a very spicy habanero salsa. For lunch we just loved the Trajinera with an amazing buffet with great variety of high quality sea food dishes. Also, we could not stop eating the cochinita pibil taquitos with spicy salsa (I'm mexican, I eat spicy). These taquitos were located outside the Mercado de la Merced restaurant, and this restaurant happens to look like a real mercado. And for dinner, I would recommend the restaurant Las Cuevas, which is like a Brazilian style steakhouse, and the settings are real Caves!! Beautiful, romantic and delicious!! Wait, best part of the hotel: ALL XCARET PARKS ARE INCLUDED!! We can't wait to go back!!!
Anniela, 1 晚旅遊, 2020年11月21日