Nice view room but the staff need to be more profession.
It was very comfortable and the resort was beautiful . It was all inclusive so food and…
此住宿聲明其有遵循Intertek Cristal (國際第 3 方專業機構)及Safe Travels (世界觀光旅遊委員會)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
每間客房在各次預訂之間會留空至少 24 小時 日，並可經由外部走廊從建築物外面進出。
此住宿確認有遵循以下清潔及消毒指引：Safe Travels (世界觀光旅遊委員會)及Intertek Cristal (國際第 3 方專業機構)。
I will not be returning. The food was horrible and the room was extremely stuffy. We ate off the resort every night. For the amount paid, definitely not with it. The one good thing I can say is all the staff was extremely friendly and respectful. The kids really enjoyed the kids park and kids activities. All the staff was nice, but the resort brand is trash they have to do better...!
3 晚家庭旅遊, 2021年05月16日
The resort is an older resort that has been well maintained. My major concern was the checking process was not smooth and the customer service was horrible. Management is not concerned with accommodating guest. They are very rigid and have no understanding. I would never book this hotel again.
Veranice, 4晚好友同遊, 2021年05月05日
This is the second time I stay at this hotel and I always have a wonderful and pleasant experience. It’s clean very comfortable the staff is very friendly the food is good. I do not recommend going to eat Italian food it was very disappointed with the food and I waited 2 hours to be seated. I do recommend el patio for Mexican food everything I had there was amazing from appetizer soups main course and desert! Breakfast is always great they have many selections and I enjoy getting a quick bite poolside with hamburgers and hot dogs. Night entertainment is always fun!
Lizette, 7 晚家庭旅遊, 2021年04月21日
Excellent staff, spa treatments, pool, beach and food options. Rooms need better air conditioning.
Harold, 3晚好友同遊, 2021年04月08日
Habíamos reservado una habitación con vista al mar, cerca de la piscina. Cuando llegamos , nos cambiaron a una habitación lejos de la playa, lejos de la piscina y restaurantes. No fue tan agradable.
Francisco, 3 晚旅遊, 2021年04月01日
Check was unfriendly, took over an hour to get us into our room which wasn’t the room I paid for. I paid for ocean view with a balcony. I got garden view with swim out and a bunch of kids jumping in and out of the pool making a lot of noise. I went back to check and told them his isn’t the room I paid for. He inform me this was an upgrade and I should be happy, I said I am not happy with all the kids noise and I’m sure these kids don’t want to hear me having adult fun. He change my room to an ocean view first floor, can’t even see the ocean. The room smelled horrible I called them and informed them of the smell they sent someone over to spray the room. I killed two roaches, no bath or hand towels, the mini bar was not stock. Needless to say the time only got worst. I called hotels.com for help I couldn’t connect due to bad phone service called after I got back and got the runaround. Worst hotel ever, wasn’t worth the price. Did I mention there was also a sand crab in my room smh
Germaine, 5 晚旅遊, 2021年03月11日
The entertainment committee was very good at their job trying to get everybody involved and to have a good time
5 晚家庭旅遊, 2021年03月09日
The resort is beautiful and immaculately manicured. The staff are friendly and attentive. However, we were offered an unlimited package upgrade and no one bothered to tell us that 3 of the 6 restaurants were closed and some of the amenities were unavailable due to covid. It was dishonest and poor business practices. Lastly, the food at every restaurant was terrible. Over processed and nothing authentically Mexican. For these reasons, I would not return.
No comment. The resort and service were excellent
3 晚浪漫之旅, 2021年03月02日
Very spacious facility. Had great cleanliness services. They offered sanitizer EVERYWHERE. Food was good. Only thing is we went during the weekday and some restaurants were closed on certain days. I wished they listed which were open and closed on those days so we could plan accordingly to try the restaurants when they were open.
3 晚家庭旅遊, 2021年03月01日