Those five stars one notes in the previous reviews, they are well earned and well deserved. Upon the start, after selecting this hotel, we were greeted with sincere and warm communications from Hernan, the patriarch of this family owned establishment. Throughout our stay, he was always available to ensure that our needs were taken care of: transportation, tour setup, suggestions on how to experience the Ecuadorian and Quito culture, setting up Covid-19 tests which were needed to return to our country and just plain and simple warm conversation.
The day was started with a wonderful breakfast. Each day something different representing a region of the country, was made by onsite manager. Johnny, the onsite manager, always smiled and was there to make that our stay was pleasant. Interacting with him was ever-so fun, his easy going spirit was contagious. We looked forward to seeing him upon returning to the hotel each day, sharing our adventures.
We were picked up at the airport by Joel, another easygoing member of the hotel family. From the start, he too was there for us if ever needed. Again, as with Hernan and Johnny, Joel was sincere and very pleasant to converse with. We also took a tour to the Middle of the Earth, local markets and restaurants and the Quito Teleferico. This tour was hosted by Joel, while he was an employee you felt like he was a friend.
My wife and I travel when possible, we have visited numerous countries and we have stayed in a wide spectrum of lodging