After checking-in I mistakenly left my wallet on the front desk. Inside was my passport,…
The pool was the best part- would have booked a room with a view in hindsight- the staff…
此住宿聲明其有遵循重啟旅遊國家指引 (墨西哥)及Intertek Cristal (國際第 3 方專業機構)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗；客房大門於清潔過後進行密封處理；住宿採用靜電噴霧清潔消毒。
每間客房在各次預訂之間會留空至少 24 小時。
此住宿確認有遵循Intertek Cristal (國際第 3 方專業機構)清潔及消毒指引。
此住宿歡迎各種性取向及性別認同的旅客 (LGBTQ 友善)。
The hotel was fantastic with roof top pool, fridge in room and quiet.
Mark, 1 晚浪漫之旅, 2022年01月06日
Was such a wonderful stay , it’s like 10 mins away from the strip and in a safe area. They have a wonderful rooftop . Food at the restaurant is yummy too.
Crystal, 2 晚浪漫之旅, 2022年01月05日
Hated our stay here. They gave us a room next to the stairs and an open air gathering space. You can hear everything that happens in the gathering space and in the room next door. Rooms are too small. You can call them suites if you want, but they are way too small for suites. We won’t stay here when we return. BTW-When asked to move rooms they said yes, but gave us the same room on one floor higher……same problem-too noisy. Complete disappointment.
Peter, 3 晚浪漫之旅, 2022年01月04日
We don't usually live the luxury life in Mexico, but we were pretty stoked to have one night in luxury here. The rooftop pool and sitting area were amazing. So easy to relax and enjoy the sunshine. The room was great and the bed was so comfy! We would definitely go back!
Sarah, 1 晚浪漫之旅, 2021年12月27日
Modern, clean, friendly staff and something even better was the fast wifi which is something hard to find at other properties.
panfilo, 1 晚浪漫之旅, 2021年12月18日
The staff was extremely nice and helpful
Quinn, 7 晚旅遊, 2021年12月13日
Roof top pool and deck were great, rooms stylish and clean, overall nice vibe. Unfortunately it goes down hill from there. Most of the staff were friendly, but seemed untrained/not prepared for their roles. One example, I paid in full for my stay through Expedia. Upon arrival the front desk clerk claimed I hadn't paid. I assured him I had & could show receipt, he said not necessary, but he still needed my credit card info., I assumed for incidentals, etc. 2 days later I noticed they'd charged me, in full, a 2nd time for my stay. To their credit, I spoke w/ Emanuel (accountant?) and i think the GM, both acknowledged the mistake & apologized, but said they would only be able to reimburse if I gave them my bank details, rather than just crediting my card. I contacted AMEX & they're taking care of it. A few other similar issues you'd expect from a 1 or 2 star hotel, not a 4 star. Yikes, also, be aware of staying in room 207, roof top pool directly overhead, you can hear the pool pumps all night, and see water stains on ceiling from pool leak.
kenneth, 4晚好友同遊, 2021年12月08日
Great place an amazing area but beware they have rooms with NO windows!
Jazon, 4 晚浪漫之旅, 2021年11月28日
I stayed at this property for almost a week last year and was very happy with it, but feel that the standards are slipping now. My biggest gripe was the lack of hot water in the hot tub, showers and faucet. The temperature of the water is warm — not hot at all. After mentioning this to the front desk several times, they sent someone to look at the issue and reported that it should now be fixed. After changing rooms and finding the same issue again, they finally told me the hotel policy is to keep the water at 50 degrees Celsius. The second issue is the pool towels must now be checked out at the front desk with a card provided, which is inconvenient if you’ve gone to the rooftop for a swim and find you have to return to your room for the card and then go to the front desk for the towel. The third issue is that the front entrance sliding door is broken, requiring some manual fiddling to open and close it, with no one around to assist — particularly inconvenient if you are wrestling with bags. The day we arrived they said it would be fixed that day. It wasn’t fixed. We checked out and found another hotel close by, of which there are many to choose from. I really like this hotel and the service is good, the rooms clean and the beds are very comfortable. A little bit of tweaking and I’d come back, but in future will look elsewhere.
Christopher Paul, 2 晚浪漫之旅, 2021年11月23日
Alexis, 3 晚浪漫之旅, 2021年11月20日