This place is incredible. The staff are all so friendly, kind, and accommodating. The…
Exactly like the photos. Very comfortable bed. Ocean right outside the patio. Absolutely…
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
機場接送的收費為每輛車 USD135 (來回)
每間客房在各次預訂之間會留空至少 48 小時 日。
We love the fact it was a smaller boutique style hotel. It was private with several amenities that were desired. The rooms were absolutely massive and amazing. The pool was perfect with amazing staff (Tony). He went out of his way to make sure we enjoyed our time there. Breakfast and bar had the picturesque views. Disliked the fact it was down a side road and around a few other hotels. We were lost the first time trying to find it. Parts of the hotel were falling apart and are being upgraded/repaired. Visually can be an eye sore if you fixate on them. We felt the mixed drinks were a bit lacking of decent alcohol, but when asked for more alcohol, they accommodated. Overall, I see why it’s a 4 star hotel. It has most of the things one would want and still needs a few more improvements to be perfect.
2 晚浪漫之旅, 2021年02月24日
This hotel is all inclusive but there is only one restaurant and one snack bar by the pool. Snack bar closes at 6 and the restaurant at 10 which I though it was early for a adults only hotel. There are not many options for the menu and they have a specific menu for each day. The hotel doesn’t have their own beach so you have to take stairs and a dangerous path to go to the right of the beach which isn’t good. They don’t have any shows or activities so if what your looking for is something quiet then this place is for you. The people that work there were very helpful and the waiters were really nice. This hotel is located in Rivera maya, there’s not stores or anything close to the hotel.
6 晚浪漫之旅, 2021年02月21日
I was never able to make it due to a snow/ice storm in Texas. My airline cancelled our flight the day of travel and because I didn’t cancel 15 days prior to my arrival. The general manager of booking said there was nothing he could do for me. I honestly just wanted to change dates for a different time. This place has horrible customer service!
5 晚旅遊, 2021年02月17日
Senses met all of our expectations. Our room was very spacious and comfortable. We very much enjoyed the waterfall shower head. The deck was wonderful with the plunge pool and gorgeous views to enjoy from the lounge chairs. The mini-bar was lacking in options but not a huge deal for us since we could order many other options at the pool and bar. We always were attended to at the pool and taken well care of for each meal. The food options aren’t robust but the flavors were good. And the drinks were amazing!! The restaurant staff went above and beyond for my boyfriends birthday and made us a custom 5-course dinner. A special thank you to Arcangel, Hernan and Javier (the chef) for making it extra special; possibly his most memorable birthday ever! The only negative I have was we had difficulty finding the resort. There is a sign from the road but once on the back road there are no further signs for the resort leaving you to guess when to turn. GPS was not helpful either as it tried to direct us through another resort that was gated. Overall we had an amazing stay at Senses by Artisan. For any adult or couple looking for a relaxing getaway to the Riviera Maya, I would highly recommend Senses by Artisan.
5 晚浪漫之旅, 2021年02月08日
Great stay. Staff was friendly and the view was great.
5 晚浪漫之旅, 2021年02月01日
This property is a hidden Gem, away from all of the crowds, it needs some TLC, it’s perfectly priced so that you don’t feel you need to stay at the resort to get your money’s worth which gave us time to go an explore the rest of the riviera maya excursions, the rooms are enormous and the staff is amazing, specifically Humberto at front desk and Herman and Cesar at the restaurant, we will definitely be back.
6 晚浪漫之旅, 2021年01月24日
The place is beautiful, the staff is amazing!!! They go out of their way to make you feel welcome and comfortable. Food is delicious as well as drinks. On the other hand, it’s poorly maintained. Management needs to step up with fixing walls, elevator (which never works and to go to the main restaurant you have to go up four floors) the restaurant had a ceiling lamp that had fallen and it was just fixed with tape (that didn’t make me feel safe at all). Also, manager needs to be more friendly to guests and definitely treat her employees with respect and better.
1 晚浪漫之旅, 2021年01月18日
Stuff is super friendly, food is really delicious , swimming pool is okay. but....hotel doesn’t have his own beach. You have to take some dangerous stairs to go to next hotel beach. Plus you cant lay down on their beach chairs , because it’s not your hotel chairs. No activities at the hotel. ATM was not working, elevator was not working either. One day we had hot water , the next day no.. jacuzzi on the balcony was not working . Bed , all clothes was all the time wet
4 晚浪漫之旅, 2021年01月11日
Everything in regards to our stay was amazing. I would highly recommend this place to anyone who visits.
2 晚旅遊, 2021年01月08日
We had such an amazing time at this resort! First off, the service was outstanding. Check in/out was quick and easy. David provided the best poolside service with food and booze! He made sure that our anniversary was a special day! Hernan took care of us at dinner and was so helpful and fun! The room was spacious and very clean. The shower had a
Kashmir, 3 晚旅遊, 2021年01月07日