I erroneously booked 2 rooms for a day I had already paid for. The staff at the hotel contacted Expedia provided step-by-step instruction to resolve my double payment, but the hotel elected not to refund my money or to apply it to a subsequent night's stay (they wanted us to pay for two rooms for an additional night, and to pocket my money rather than to provide a constructive solution.
I had asked the hotel staff to provide me with the number of the hotel manager or the owner (BMW 750 parked just outside the front door) on several occasions, but the staff refused to provide it, stating he was "on vacation". I told the hotel staff that I was on vacation, too, but that made no difference to them.
Oddly, the night before we had received a call from the front desk, at midnight, waking us and asking us to come downstairs regarding our room. When we arrived, the night auditor was with the front desk staff, and told us our duplicate payment would be applied to the next night, and that everything was all right, not to worry.
We woke, went out shopping and to do some errands, and returned to the hotel to find the same front office staff present, telling us that the manager had refused to apply the payment, and asked us to pay for another nights stay for two rooms.
While we were waiting, a German traveler walked in the front door, and told us he had the same experience with the hotel keeping his money.
The manager and over of the hotel are crooks.